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100 Highway 332 West Reviews
Read reviews from customers who used our services at 100 Highway 332 West
Total reviews
181
Average Rating
4.4/5
Brett M,
Customer service response - Thank you for the amazing 5-star review, Brett! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1788376743661
The technician was experienced, professional, and thoughtful. Five stars for him and the two other repairmen who came to my house. The ordeal I had to endure in order to get my appliance fixed was unreasonable, and why I will never use Sears repair service again. Sears has replaced their website with hallucinating vibe coding and their phone line with all AI agents that only have scripted responses. They make it very clear that there are no human agents. The AI agent constantly interrupted me when I talked, misunderstood what I said, then hung up on me in the middle of scheduling an appointment. 2 out of 5 of my appointments were canceled by their system with no reason given, and I was automatically rescheduled a 6th time after my 5th appointment was over and my appliance was fixed. There was no way for me to explain that I needed continuing help with the same broken appliance. I had to request an appointment like it was a new issue every single time, and I don’t think the technicians had my information on their end, either. The texts they send that give updates on the appointment sometimes had incorrect information. Also sometimes the appointment information page had non-clickable links and non-functional text entry boxes. It was like a dream version of a webpage where everything changes every time you blink. This experience took years off my life and I wish nothing but the worst for whoever decided to implement this horrendously dysfunctional system.
Jeannette D,
Customer service response - Thank you for your feedback, Jeannette. We're glad to hear the technicians were experienced and professional, but we're sorry for the difficulties you experienced with our scheduling system. Please contact us directly so we can address your concerns.
Sears Home Services on 1787352102842
Steve L,
Customer service response - Thank you for the amazing 5-star review, Steve! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1787344400444
Very professional
juan A,
Customer service response - Thank you for your feedback, Juan! We're glad to hear you found the service very professional.
Sears Home Services on 1787023254792
Very polite and efficient.
Pat B,
Customer service response - Thank you for your feedback, Pat! We're glad to hear you found the service polite and efficient.
Sears Home Services on 1786985233075
Craig did a GREAT job. He was courteous and professional.
Jason S,
Customer service response - Thank you for your feedback, Jason! We're glad to hear Craig did a great job and was courteous and professional.
Sears Home Services on 1786738172459
Mark G,
Customer service response - Thank you for the amazing 5-star review, Mark! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1786732208531
Emmanuel was respectable and really did an awesome job locating the problem. Highly knowledgeable what was needed to report.
carlos L,
Customer service response - Thank you for your feedback, Carlos! We're glad to hear Emmanuel was respectable and knowledgeable in locating the problem.
Sears Home Services on 1786386866028
Nancy W,
Customer service response - Thank you for the amazing 5-star review, Nancy! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1786380145497
Technician was on time, professional and courteous. Solved my problem in no time. Very satisfied!
Louanne R,
Customer service response - Thank you for your feedback, Louanne! We're glad to hear the technician was on time, professional, and courteous, and that you are very satisfied with the service.
Sears Home Services on 1784998676136
