Appointment Lookup
802-552-4364
2501 Irving Mall Reviews
Read reviews from customers who used our services at 2501 Irving Mall
Total reviews
265
Average Rating
4.5/5
They took my money and won’t show to finish the repair. I can’t get anyone to call me back and they just keep blaming system outages. I was pressured to pay otherwise they couldn’t order my parts and never showed back up.
D.R. C,
Sears technician didn’t know what he was doing. They charged me $119 dollar diagnostic fee to just to send a guy to stare at the fridge and do nothing but tell me it's broken. I was expecting him to fix the water leak I had inside and he did nothing. He just rescheduled me for 10 days later and showed the bill for 486 dollar ( which is a lot compared to what the fridge is worth). Nobody wants to keep waking up every morning to mop water under the fridge, so looked for someone else. This other tech showed up rolled up his sleeves and fixed the problem. No parts needed to be ordered, no sears phone calls try to sale me home services package, no drama.
Homer T,
Absolutely horrible customer service. I would not recommend.
Natasha,
Service man was here for 30 minutes, sprayed off the outside unit, didnt even get in the attic to look at that unit.
Wes L,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1750899023772
Did not use Sears. Since it took them a month to send a technician
Cris,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1749742357532
Very very bad communication I did not cancel and need to speak with a manager. Bad customer service
Rachael B,
Customer service response - We apologize for the trouble you've faced, Rachael. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1749436125691
We were home. He was informed that he should call my daughter an hour before he was coming over He didn't knock loud enough.
Willette W,
Customer service response - We apologize for the trouble you've faced, Willette. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1746145232285
Very bad service. Tech came and did not even look at my dishwasher. He left and then got a msg my repair service has been canceled. Also when I called to request for another tech, I end up getting AI instead of a live person
Layla A,
Customer service response - We apologize for the trouble you've faced, Layla. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1745363515691
The technician measured the temperature with gun temp only nothing else It’s a waste of time considering I have a contract with you for 8 years Can you send me different technician next year please Thank you
Orab M,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1745194257119
very rude did nothing to solve my problem
Fancy M,
Customer service response - We're really sorry to hear about your experience, Fancy. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1743642555101
