Appointment Lookup
802-552-4364
2501 Irving Mall Reviews
Read reviews from customers who used our services at 2501 Irving Mall
Total reviews
265
Average Rating
4.5/5
Did not use Sears. Since it took them a month to send a technician
Cris,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1749742357532
Very very bad communication I did not cancel and need to speak with a manager. Bad customer service
Rachael B,
Customer service response - We apologize for the trouble you've faced, Rachael. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1749436125691
We were home. He was informed that he should call my daughter an hour before he was coming over He didn't knock loud enough.
Willette W,
Customer service response - We apologize for the trouble you've faced, Willette. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1746145232285
Very bad service. Tech came and did not even look at my dishwasher. He left and then got a msg my repair service has been canceled. Also when I called to request for another tech, I end up getting AI instead of a live person
Layla A,
Customer service response - We apologize for the trouble you've faced, Layla. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1745363515691
The technician measured the temperature with gun temp only nothing else It’s a waste of time considering I have a contract with you for 8 years Can you send me different technician next year please Thank you
Orab M,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1745194257119
very rude did nothing to solve my problem
Fancy M,
Customer service response - We're really sorry to hear about your experience, Fancy. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1743642555101
He showed up, fridge still not working.
Janice G,
Customer service response - Thank you for your positive feedback, Janice! We're happy to hear that our technician was personable and knowledgeable, and provided clear explanations.
Sears Home Services on 1742180874164
Technician never came to the door, drove by and closed the ticket without the professional courtesy of providing the second opinion I requested. Odd way of doing business, Sears..hopefully, he was just having a bad day but I waited all day for an 8 to 5 appointment and this was what I got.
Tim R,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1735531156121
Nothing covered. The technician was nice - but why would I repair a dishwasher for around $650 when I can buy a new one for less?
Cheryl M,
Customer service response - We apologize for the trouble you've faced, Cheryl. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1734935759193
Tech indicates the parts required to repair the ice maker are not in stock at Sears and his "manager" request I reach out to Bosch to try and acquire the parts. Sorry Sears I'm not on your payroll and if wanted to chase parts I would have never signed for your home protection. Secondly any manager that would request that non sense from a customer should be removed from his duties immediately IMO. So I've scheduled another service for this week (#6) total to see what we can get done to fix a frigging ice maker, hate to see what happens if like my AC were to break or need service. My confidence in this $90 a month Sears home protection program is dwindling at a rapid pace.
Jeff K,
Customer service response - We apologize for the trouble you've faced, Jeff. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1730262619134
