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2501 Irving Mall Reviews
Read reviews from customers who used our services at 2501 Irving Mall
Total reviews
265
Average Rating
4.5/5
Technician never came to the door, drove by and closed the ticket without the professional courtesy of providing the second opinion I requested. Odd way of doing business, Sears..hopefully, he was just having a bad day but I waited all day for an 8 to 5 appointment and this was what I got.
Tim R,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1735531156121
Nothing covered. The technician was nice - but why would I repair a dishwasher for around $650 when I can buy a new one for less?
Cheryl M,
Customer service response - We apologize for the trouble you've faced, Cheryl. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1734935759193
Tech indicates the parts required to repair the ice maker are not in stock at Sears and his "manager" request I reach out to Bosch to try and acquire the parts. Sorry Sears I'm not on your payroll and if wanted to chase parts I would have never signed for your home protection. Secondly any manager that would request that non sense from a customer should be removed from his duties immediately IMO. So I've scheduled another service for this week (#6) total to see what we can get done to fix a frigging ice maker, hate to see what happens if like my AC were to break or need service. My confidence in this $90 a month Sears home protection program is dwindling at a rapid pace.
Jeff K,
Customer service response - We apologize for the trouble you've faced, Jeff. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1730262619134
After paying for the parts and having them shipped to me, I have 7 different appointments with this company that they have reschedule or no showed. I have taken off from work 2 days which wasted because they didn't show. I have called several times requesting to speak with a supervisor. I have left my number but I never received a return call. This company is a scam! If not, they have the worst customer service I have ever experienced in my life! Don't use this company. They will not respect you or your time.
Marc D,
Customer service response - We apologize for the trouble you've faced, Marc. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1722768338204
Terrible terrible service hours of waiting on line to reach not being able to communicate and even to get my refund still struggling to reach out ! A very disappointed customer You pay upfront total yearly amount in trust and you feel cheated when she’d fir srmervice ! Need to report to BBB Sorry to be so harsh but it’s been a month to solve simple problem 🥲
Shobhana T,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1720770202476
AC is NOT cooling after 5 hours! Left my # to have someone call me back...but no one has!! This is UNSATISFACTORY!
Myrtle W,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1720770231111
The technician had me sign an electronic receipt explaining it was my acknowledgement of the part he replaced. Now I'm in receipt of an email saying the technician talked to be about damage to my floor while moving the appliance. This is the first I saw this or knew of this. So the electronic form he asked me to sign wasnt acknowledging the replacement part but was for damage to my floor which he never mentioned. This is dishonest and sneaky.
Jane D,
Customer service response - Thank you for taking the time to bring this to our attention, Jane. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1718934669399
Sachin S,
Customer service response - Hi Sachin, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on 1718154362400
Vanessa M,
Technician left without letting us know what he did. We like to know what he did and if the problem is fixed.
mohammad I,
