2501 Irving Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Bhushan P
Trista M
After nearly 5 months, I think my ice maker is fixed. Fingers crossed
Customer service response - Thank you for your patience, Trista. We're glad to hear your ice maker is working now, and we're here to help if you need anything else!
Sears Home Services on September 11, 2024
ben S
Asked me to sign something and misrepresented what it said
Customer service response - Thank you for recognizing our commitment to professionalism and knowledge. We're glad you had a positive experience!
Sears Home Services on March 25, 2024
Al B
Showed up 38 minutes after the estimated arrival time...no updates on arrival...so that doesn't earn great ratings. Hard to know how good they are, this turned out to be a simple issue they couldn't fix for me....the problem needs to be addressed by apartment building. But the technician didn't offer any assistance in the way of documenting the problem to help me with the landlord.
Cris
Did not use Sears. Since it took them a month to send a technician
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on June 12, 2025
Rachael B
Very very bad communication I did not cancel and need to speak with a manager. Bad customer service
Customer service response - We apologize for the trouble you've faced, Rachael. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on June 08, 2025
Willette W
We were home. He was informed that he should call my daughter an hour before he was coming over He didn't knock loud enough.
Customer service response - We apologize for the trouble you've faced, Willette. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on May 01, 2025
Layla A
Very bad service. Tech came and did not even look at my dishwasher. He left and then got a msg my repair service has been canceled. Also when I called to request for another tech, I end up getting AI instead of a live person
Customer service response - We apologize for the trouble you've faced, Layla. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 22, 2025
Orab M
The technician measured the temperature with gun temp only nothing else It’s a waste of time considering I have a contract with you for 8 years Can you send me different technician next year please Thank you
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 20, 2025
Fancy M
very rude did nothing to solve my problem
Customer service response - We're really sorry to hear about your experience, Fancy. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on April 02, 2025
