2201 Interstate 35E S Reviews

Figured out right quick the problem but his ability to explain the issue was lacking

Jalin did okay... but I think Choice Home Warranty (CHW) had his hands tied, so to speak. They (CHW) denied the 2nd claim to fix the upstairs A/C unit. We called a different A/C repair (NOT ASSOCIATED) with CHW... and he diagnosed the problem as a bad electrical switch NOT letting electricity get to the attic unit. Then we had to hire an electrician to get the switch replaced (which more expensive than it should have been).

Service tech was great!!! Scheduling staff sucks. Arrival between 8:00 am-5:00 is evident no one on staff knows how to schedule service.

When the first guy came out to look at the washer. They had my name under a man’s name, not mine. They had my address wrong. So the guy said, he changed the name and address. He scheduled to come back a week later, had to get parts. So, a different service guy came out and had to call me because the address is still wrong. I guess the name is still wrong because I got a text to do a rating on them in this man’s name Also, they were suppose to come and fix my refrigerator and washer but they only sent a man that works on washers. The repair man took around 3 hrs to fix the washer. He was nice and respectful. No problem with the repair guy. They are over priced. I paid way too much for a water pump on a mini washer, over 600.00 dollars. I found another repair man and he doesn’t charge to diagnose the problem.

Been working on the Maytag washer all week. Now have a leak after service today When the dispensing box was replaced. A plastic hose nipple was broken on the dispensing box by the tech when he was replacing the water supply solenoid assembly that was faulty. Need to get this issue taken care of ASP

0 customer service, only virtual assistant which is not helpful. Technician never arrived and closed the service order and no way to reach out.

Service was never done.

UPDATE: it has been a week and a half since sending two emails to the email y’all suggested and NO RESPONSE! No one to physically speak to. No one responds to emails. I have been in customer service for over 20 years & I have never had an experience as horrible as this one!! You would have been better off not responding. Oh and by the way, my parents should already have received a refund and guess what, no refund… If I could rate ZERO stars, I would. My parents have had issue after issue with Sears Home Services for weeks now from trying to say parts are not under warranty (even though they clearly are) to no itemized bill to absolutely not being able to get a single human on the phone. This has been after numerous phone calls over the last three weeks to trying different departments. It is only robots who will actually tell you “no live agent available”. The tech is not even able to give out numbers and does not even have a business card stating he is not provided business cards. Whoever is running this company is crooked and should be ashamed of hiding behind robots so they don’t actually need to help people.

Came out to look at Central AC Unit. Stated it needs to be cleaned and not covered under warranty. Advised would follow up with a quote for cleaning & never followed up.