2201 Interstate 35E S Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.6/5 (168 reviews)

Jody B

July 16, 2025
Source: Google

Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!

Sears Home Services on July 16, 2025

roann M

July 14, 2025

Todd was friendly, professional, and most important solved my dryer problems!

Source: Google

Customer service response - Thank you for your positive feedback, Roann! We're glad to hear Todd was friendly, professional, and successfully solved your dryer problems.

Sears Home Services on July 13, 2025

Brad J

July 13, 2025
Source: Google

Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.

Sears Home Services on July 13, 2025

Andre G

July 13, 2025

Overall experience with Sears was outstanding. The professional Noah responded promptly and professionally. Strongly recommend

Source: Google

Customer service response - Thank you for your positive feedback, Andre! We're glad to hear Noah responded promptly and professionally, and we appreciate your recommendation.

Sears Home Services on July 13, 2025

Joyce T

July 13, 2025

Angel was polite and professional. Very easy to talk with and he was a fresh of breath air after the horrid experience I had on June 30 with a no-show; cancellation with no explanation.

Source: Google

Customer service response - Thank you for your positive feedback, Joyce! We're glad to hear Angel was polite and professional, and we apologize for the previous inconvenience you experienced.

Sears Home Services on July 13, 2025

Christy B

July 07, 2025

Angel is awesome! He is very respectful and goes above and beyond.

Source: Google

Customer service response - Thank you for your positive feedback, Christy! We're glad to hear Angel was respectful and went above and beyond during your service.

Sears Home Services on July 07, 2025

Kelly C

July 07, 2025

The time between diagnosis and actual fixing was over a week, but it’s working and both techs were great!

Source: Google

Customer service response - Thank you for your positive feedback, Kelly! We're glad to hear both technicians were great and that your issue is now resolved.

Sears Home Services on July 07, 2025

Peg D

July 03, 2025

Alberto was incredible! He was punctual, polite, informative & so helpful in assessing & explaining any issues. He is extremely experienced & knowledgeable and I hope you realize what a great asset he is to Sears! I was extremely frustrated dealing with your AI robots, phone queues and not being able actually speak with a human but he quickly made up for your company’s customer service faults! I would give him 10 stars if possible. He is exactly the type of tech that made Sears great back in the day. Please hire more Alberto’s and less AI robots!

Source: Google

Customer service response - Thank you for your positive feedback, Peg! We're glad to hear Alberto was punctual, polite, and informative, and we appreciate your input on improving our customer service experience.

Sears Home Services on July 02, 2025

Brenda P

July 01, 2025

The gentleman that came to fix my refrigerator was very kind, respectful and informative. He made everything very plain and unlike some services I've used he cleaned up perfectly when he was done!

Source: Google

Customer service response - Thank you for your positive feedback, Brenda! We're glad to hear our technician was kind, respectful, and informative, and that he left everything clean and tidy.

Sears Home Services on July 01, 2025

MEI J

July 01, 2025

Having a warranty with Sears is the best thing you can do for your home. The technicians are very knowledgeable about the machines and the repair process is very thorough.

Source: Google

Customer service response - Thank you for your positive feedback, Mei Ling! We're glad to hear you find value in our warranty and that our technicians are knowledgeable and thorough.

Sears Home Services on June 30, 2025

Average Rating: 4.6/5 (168 reviews)