2201 Interstate 35E S Reviews
Showing most recent reviews from verified customers of Sears Home Services
Kelly C
The time between diagnosis and actual fixing was over a week, but it’s working and both techs were great!
Customer service response - Thank you for your positive feedback, Kelly! We're glad to hear both technicians were great and that your issue is now resolved.
Sears Home Services on July 07, 2025
Peg D
Alberto was incredible! He was punctual, polite, informative & so helpful in assessing & explaining any issues. He is extremely experienced & knowledgeable and I hope you realize what a great asset he is to Sears! I was extremely frustrated dealing with your AI robots, phone queues and not being able actually speak with a human but he quickly made up for your company’s customer service faults! I would give him 10 stars if possible. He is exactly the type of tech that made Sears great back in the day. Please hire more Alberto’s and less AI robots!
Customer service response - Thank you for your positive feedback, Peg! We're glad to hear Alberto was punctual, polite, and informative, and we appreciate your input on improving our customer service experience.
Sears Home Services on July 02, 2025
Brenda P
The gentleman that came to fix my refrigerator was very kind, respectful and informative. He made everything very plain and unlike some services I've used he cleaned up perfectly when he was done!
Customer service response - Thank you for your positive feedback, Brenda! We're glad to hear our technician was kind, respectful, and informative, and that he left everything clean and tidy.
Sears Home Services on July 01, 2025
MEI J
Having a warranty with Sears is the best thing you can do for your home. The technicians are very knowledgeable about the machines and the repair process is very thorough.
Customer service response - Thank you for your positive feedback, Mei Ling! We're glad to hear you find value in our warranty and that our technicians are knowledgeable and thorough.
Sears Home Services on June 30, 2025
charles K
Great service thank you for your service ck
Customer service response - Thank you for your positive feedback, Charles! We're glad to hear you were satisfied with our service.
Sears Home Services on June 30, 2025
Drue M
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on June 25, 2025
mark K
Brian actually diagnosed the issue and fixed it.
Customer service response - Thank you for your positive feedback, Mark! We're glad to hear Brian successfully diagnosed and fixed the issue.
Sears Home Services on June 19, 2025
Carol F
Scott was quick and helpful.
Customer service response - Thank you for your positive feedback, Carol! We're glad to hear Scott was quick and helpful during your service.
Sears Home Services on June 19, 2025
David C
Technician did a great job
Customer service response - Thank you for your positive feedback, David! We're glad to hear our technician did a great job during your service.
Sears Home Services on June 19, 2025
Brittany C
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on June 19, 2025
