2201 Interstate 35E S Reviews

The technician came over to repair a downdraft hood and after initial diagnosis, ordered a wrong part. Even after a month now, and multiple visits by the technician, the issue still remains. Totally dissatisfied with the service. It is very poorly managed.

Hussein followed up with Noah's appointment once the dryer parts were delivered. He appeared to be upset that he had to come here. He questioned why Noah ordered the blower, after hearing the noise. Yet he installed it. He also mentioned that my lint catcher was generic and not the one for my dryer and why Noah ordered that one. That was no reason to give me an attitude. He stated that the lint trap that I had previously doesn't fit. Why wouldn't he order a lint trap to fit the generic catcher. Instead he put gray duct tape on both sides and said that should work. Well it didn't and I couldn't believe he'd do something so stupid. After I washed 2 loads of clothes the lint trap wasn't catching any lint so I think it may cause me to have more problems. I think SEARS should order a lint trap to fit my now GENERIC catcher instead of rigging it with duct tape. As you can see, mine are curved on the end not even. You can see how it stick up out of the slot. He didn't even have me sign anything. I had tobask him to clean up his mess before he left. I hope he never comes back.

Bad customer service, did not complete job , made mass , very unprofessional people, took money and did not finished job. The technician was very rude .

Technician did not wear boot covers while coming in and out of the house. Was not polite or friendly. Did not offer to help with home warranty coverage or offer other posibilities rather than just replacing unit in the future

The guy showed up to fix our AC. Our ac was not blowing cold air but it was still functioning with out cold air. Next thing we hear a loud pop like a mini explosion!!!!! And my husband went outside to see if technician was ok. He was putting water on unit to cool down the unit he said. But now says there was a shorted wire. Anyhow he left and said he would call it to the home warranty. Now it isn’t working at all!!! At least we had air blowing……so now what????

Daniel showed up. Previous tech was supposed to be here on May 15 and did not show, call or reschedule. I will never use A&E as this had happened twice. Feel sorry for Daniel as appointment was cancelled since Choice Home Warranty already had another company repair refridgerator. You really need to treat customers and technicians with more respect and consideration. Fire the clowns who don't show up.

Sears is an absolute joke. I have been dealing with a broken refrigerator since March today I called and was told by one of the agents that I'm getting a replacement and then out of nowhere I have a technician show up and then I told him that and then he took the parts and then I called back to verify, and they close the case and now I have to start all over. It is just an absolute Crap show

Repairman arrived and gave me a quote for two issues we were having. When we asked for the service call, we were explicit in the model number, part, and repair needed. Boot replacements are common, so I thought he'd come with the part and fix it. After all I sat around waiting for half a day. The other issue we weren't sure about. In about five minutes I was given an estimate for more than $800, including $289 in labor. One issue was minor (but $400 in parts) so I opted not to have it addressed. Without that repair, the labor was still $289. I was told that the labor is the same charge no matter what. I reluctantly agreed to boot replacement ($417) and he asked me to sign an invoice and pay. I had to give him my Wifi password to connect because his phone wouldn't connect to allow the transaction to move forward. AFTER I signed, he said the part would be delivered in a week or two and I needed to schedule another visit. He only offered two Saturdays 3-6 weeks from now, and I'm scheduled to be out on USAR training both days. I needed to reach out to my wife to find out if she could be home. He said he didn't have time for that and stomped off. Assuming we'll get billed $119 for the service call, but what was I supposed to do? Only a chatbot that doesn't allow me to speak with anyone, and no phone number on their website to contact them. What a scam! The number listed here in GMaps goes to India. She can't understand what I'm saying. We ended up using a local repair company. It was about half the price. My wife also wanted a filter cleaned that looked to be part of the disassembly needed for the boot replacement. The Sears tech refused. The local guy said he would because it was right there in the path of things he had to remove.

Horrible experience and bad customer service

Steve worked diligently to resolve the issue, trying multiple parts he had on hand. He communicated his expected arrival time early in the day and was prompt. The poor review is related to Customer support. The appointment was easy to make online and I got multiple emails and texts confirming the original appointment. The day of the original appointment, Monday, my window was 8-5. I had to take off work. Mid afternoon, the window changed to 3:28pm. That time rolled around and no one called or showed up. Later, the arrival changed to 7:28pm, still no call. That time rolled around and no show or call. I found at least 6 different telephone numbers and all routed me to the same automated system that said my appointment was for that day Monday 8-5 and did I want to reschedule or cancel. I was still hopeful that I was going to get a call from the technician or from customer service, realizing that my appointment was not kept. That never happened. The next day, Tuesday, I tried again to find a telephone number to speak to somebody. I finally found a number and did speak to a live person who was able to reschedule the appointment for the next day, Wednesday, where I again had to take off work. That day went fine. The technician called me and showed up as expected. The technician had to order a part which would be delivered later in the week, Friday, and then had to reschedule another appointment for Saturday, all with 8-5 windows. I had to be at home to accept the part according to that technician. So I took off work on Friday. The afternoon was starting to pass, and I was getting nervous that the part was not going to show up and the appointment scheduled for the next day would not be worthwhile. I had no tracking number for the part that was ordered from the technician 1 so I again called the number that I had successfully spoken with the person, but this time that number went to the same automated message. I actually wound up texting the technician 1 who had called me and asked him if I could get a tracking number or if there was a way for me to contact somebody about that order, he provided me with the tracking information. The part was delivered, and the technician 2 did show up the next day. This second technician went to great lengths to resolve the problem with my washer, but it seemed that the part that was ordered may have been defective and then a second part that he had in his truck appeared to also not solve the problem. He did try a third part, and that seemed to resolve the issue. We’ll see how it goes in the next 30 days. But not sure what I’ll even do to contact somebody if it doesn’t correct the problem as expected and paid for. I mentioned all of this to both of the technicians, and they each seemed to be aware of the problem. I asked if there was an actual number I could call and speak to somebody and the second technician said no. The first technician and second technician that actually arrived did fine work, the commentary is not about them, but rather about Sears Home Services and lack of customer service. It is unfortunate that trying to automate and serve customers has resorted in this kind of service. It is unlikely I will use Sears home repair services in the future.