2201 Interstate 35E S Reviews
Showing most recent reviews from verified customers of Sears Home Services
Paula F
Customer service response - We appreciate the 5-star rating, Paula! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on August 05, 2024
Leigh P
Scott was courteous and professional! Thank you for hiring good people.
Customer service response - Thank you for sharing your positive experience with Scott! We're proud to have him on our team.
Sears Home Services on July 31, 2024
George B
Customer service response - A big thank you, George, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on July 19, 2024
CAMILLE R
Very friendly, knew his job and answered my question, and he asked me if I needed any service to my refrigerator or air conditioner, and I told his no. Sears service desk made a appointment for my dryer on the 15th of July and for my washer on the 16th of July. The service desk or customer service told me that I couldn't have both my washer and dryer serviced on the same day. But my Technician told me he was at my home to do both and he did.
Customer service response - Thank you for sharing your positive experience with our technician and the convenience of getting both your dryer and washer serviced on the same visit. We're glad we could make it happen for you!
Sears Home Services on July 15, 2024
anna H
2 time they came out to fix the dishwasher and the dishwasher has sill the same problem called again and they didn’t not call me back
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 08, 2024
D W
JOSIAH from Sears appliance REPAIRED OUR REFRIGERATOR DOOR GASKET. Also door hinge . He ordered the parts a week ago and the parts arrived a few days ago. He came today as was scheduled and put the pars on and we are new again. Sears does a great job . Techs are very good and I am amazed at the speed and repair on all my appliances. So glad we did Sears. Great job and timely.
Customer service response - We are thrilled to hear about your positive experience with Marcus and the prompt updates from our team. Thank you for taking the time to share your satisfaction with our service and for choosing Sears Appliance Repair.
Sears Home Services on July 08, 2024
s S
Our tech Collin was great. He fixed the problem right away and was extra friendly. Excellent service.
Customer service response - Thank you for your kind words about Collin; we're thrilled to hear he was able to resolve the issue promptly and with a friendly attitude. We appreciate you choosing our service and look forward to assisting you again in the future.
Sears Home Services on July 07, 2024
JUAN S
Customer service response - A big thank you, JUAN, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on July 04, 2024
Bobby R
Last week y’all were supposed to come out and repair our dryer, but something happened & you didn’t show up! Y’all didn’t call or anything!. You just rescheduled our repair date up 5 more days! It was good to finally get our dryer repaired today though! It only took 3 weeks but it was worth the wait. Now I don't have to go buy a new one!
Customer service response - We apologize for the inconvenience of rescheduling and appreciate your patience and understanding. Thank you for acknowledging the quality of the repair once completed!
Sears Home Services on July 02, 2024
Shannon H
Sergio S was courteous and professional
Customer service response - Thank you for recognizing Sergio S's professionalism and courtesy. We're proud to have him on our team!
Sears Home Services on June 30, 2024
