2201 Interstate 35E S Reviews

Worst customer service ever. If I could give a rating of negative stars, I would. I had three separate appointments for a refrigerator repair, and not one resulted in an actual visit or repair. Before the appointments even began, the automated phone agent (“Samantha”) told me a technician could come out the next day. But as soon as it detected that I had a warranty, the earliest available date suddenly moved to the following week. That was my first sign something was wrong. 1. First appointment: The technician never showed up. I was later told I needed to reschedule because he “ran late.” 2. Second appointment: My appointment was scheduled for Wednesday, but Sears rescheduled it to the previous day without notifying me in any meaningful way. I didn’t see the 6 AM email until mid‑afternoon — but I was home all day regardless. The website claimed the technician arrived at 4:52 PM and marked me as “not home,” even though I was sitting just inside the door he photographed. He never knocked, never called, never texted. 3. Third appointment: I watched for the technician from 1–5 PM. He never came. Yet the system suddenly showed him as “arrived,” and minutes later I received an estimate, complete with a signature line marked “REF,” and an invoice. even though I never saw him and never signed anything. My order was then closed without any service being performed. The additional questions in the survey form re price, etc., do not apply because I NEVER RECEIVED ANY SERVICE.

Now leaks onto my hardwood floor. Please send a replacement dishwasher. Everyone has tried fixing this one (more than 7x trips now) and it’s clearly junk. I’ve never had this many problems with an appliance and won’t buy GE Profile again.

Sears Home Services / Sears Parts Direct managed to turn a simple parts order into a masterclass in operational incompetence. After backordering my part for over three weeks, I cancelled the order and purchased it elsewhere. Problem solved… or so a functional company would think. Five days later, Sears Parts Direct shipped the cancelled order anyway and charged me for it. Not only did they ship something I explicitly cancelled, they then held my refund hostage until I returned the part - a part I neither ordered nor authorized at that point, and one shipped solely due to their own internal failure. Let’s be clear: this wasn’t a misunderstanding. This was process FUBAR, start to finish. As a Sears customer since 1987, I can say without hesitation that this is exactly why Sears went out of business in California. Years of deteriorating in-store service, followed by these same FUBAR online systems, stand as a case study in how legacy brands don’t get disrupted… they self-destruct. Time to bury the dead-customer service and move on - as far as my future business is concerned Sears -RIP. 1/16/2026 Update: 5 phone calls to their customer service resulted in only more frustration, not help. They hid behind their policies and "automation" process. The funny thing is, had they processed my refund when I cancelled as they should have, their would have been no refund to hold hostage. Automation is the elimination of customer service - you can efficiency yourself right out of business.

Your tech never showed up for the job (AC repair) , I texted multiple times in reply to his text but there was no response afterwards. Extremely irresponsible.

He replaced the parts but the wrong water temperature is coming out. I need need this fixed today!

The initial schedule service was a no show and we waited all Saturday with no communication from Sears. None of the phone numbers allowed you to speak with a live person. The technician that finally completedthe job "Phillip" was rude but he did apologize for it. This repair took too long due to the no show and they are all AI, not very people. Not a good experience.

I scheduled an appointment on the website for a microwave repair. The website specifically says that the $248 diagnostic fee will be waived if you go through with a repair. I was definitely planning on going through with the repair because we need it . However, I was advised by the technician that I would have to pay that fee regardless of if I had them repair my device or not. I am very grateful that the technician called me ahead of time to let me know about this. However, this is incredibly misleading and blatantly false advertising on the business's part.

My Home Warranty Company scheduled my refrigerator repair. Honest, truth and I have the text messages and emails to back me up, we made about 15 appointments. To their credit they showed up once. My Home Warranty Company paid for a part that I never received. Worst company I ever dealt with. I will never call them again.

I recently had a technician come out to diagnose and repair an issue for the central air conditioning unit, but unfortunately, the problem was not resolved. Despite the lack of a fix, I was still charged for the service. Technician told me that they will reassign the service order to the another technician who can fix it but no has reached out to me and service order was completed, I expected more transparency and clearer communication about the charges - especially given that no actual repair was completed. It's disappointing to pay for a service that didn't provide any resolution.

The technician could not work on my AC system due to a service order mix up order was tied to another customer and when he closed out that order my order was also closed out. Unfortunately he could not contact any one from his office so the work was not done, It seems to me that a responsible person should be available to sort the problem out and continue with the repair, We had to wait a week for the service and now we need to wait again.