2201 Interstate 35E S Reviews

Steve worked diligently to resolve the issue, trying multiple parts he had on hand. He communicated his expected arrival time early in the day and was prompt. The poor review is related to Customer support. The appointment was easy to make online and I got multiple emails and texts confirming the original appointment. The day of the original appointment, Monday, my window was 8-5. I had to take off work. Mid afternoon, the window changed to 3:28pm. That time rolled around and no one called or showed up. Later, the arrival changed to 7:28pm, still no call. That time rolled around and no show or call. I found at least 6 different telephone numbers and all routed me to the same automated system that said my appointment was for that day Monday 8-5 and did I want to reschedule or cancel. I was still hopeful that I was going to get a call from the technician or from customer service, realizing that my appointment was not kept. That never happened. The next day, Tuesday, I tried again to find a telephone number to speak to somebody. I finally found a number and did speak to a live person who was able to reschedule the appointment for the next day, Wednesday, where I again had to take off work. That day went fine. The technician called me and showed up as expected. The technician had to order a part which would be delivered later in the week, Friday, and then had to reschedule another appointment for Saturday, all with 8-5 windows. I had to be at home to accept the part according to that technician. So I took off work on Friday. The afternoon was starting to pass, and I was getting nervous that the part was not going to show up and the appointment scheduled for the next day would not be worthwhile. I had no tracking number for the part that was ordered from the technician 1 so I again called the number that I had successfully spoken with the person, but this time that number went to the same automated message. I actually wound up texting the technician 1 who had called me and asked him if I could get a tracking number or if there was a way for me to contact somebody about that order, he provided me with the tracking information. The part was delivered, and the technician 2 did show up the next day. This second technician went to great lengths to resolve the problem with my washer, but it seemed that the part that was ordered may have been defective and then a second part that he had in his truck appeared to also not solve the problem. He did try a third part, and that seemed to resolve the issue. We’ll see how it goes in the next 30 days. But not sure what I’ll even do to contact somebody if it doesn’t correct the problem as expected and paid for. I mentioned all of this to both of the technicians, and they each seemed to be aware of the problem. I asked if there was an actual number I could call and speak to somebody and the second technician said no. The first technician and second technician that actually arrived did fine work, the commentary is not about them, but rather about Sears Home Services and lack of customer service. It is unfortunate that trying to automate and serve customers has resorted in this kind of service. It is unlikely I will use Sears home repair services in the future.

Total nightmare working with this company!! It is impossible to ever get to talk with anyone!! They say the compressor for my frig is covered under warranty then when they come out they say it will cost $667.92 to put new compressor in!! Over $500 for labor is a robbery!!! If you don't pay it they will still charge you $109.00 just for coming out. Please don't use this company find someone that will answer their phone and care about their customers and not rob you blind!!!

I paid $547 to get a part replaced on my refrigerator and no one shows up for the appointment. I take the day off from work to be home for the repair and I can't even get someone on the phone to explain why they don't come. Horrible Service! I will try and dispute the charges on my credit card.