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25704 Northwest Freeway Ste A Reviews
Read reviews from customers who used our services at 25704 Northwest Freeway Ste A
Total reviews
259
Average Rating
4.5/5
Melvin W,
Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1751869125969
There was issue with the appointment schedule. However, the technician, Donavan was so helpful and very professional!
Aderonke A,
Customer service response - Thank you for your feedback! We're glad to hear Donavan was helpful and professional, and we apologize for the scheduling issue.
Sears Home Services on 1731387571956
Repair: Central Air Diagnosis: leak in coil Tech came out diagnosed the issue quickly, but I had to wait 2 days without AC before he returned with new coil.
Al R,
Customer service response - We apologize for the inconvenience of waiting for the new coil. Thank you for acknowledging our quick diagnosis and we are glad to have resolved the issue for you.
Sears Home Services on 1717135307257
While they couldn’t get it right first time, they made sure to address it completely and did not charge me anything extra for multiple trips.
Prakash V,
Customer service response - We apologize for not getting it right the first time but are glad we could make it right without additional cost. Thank you for your understanding and patience.
Sears Home Services on 1711356282610
Fixed my washer. They had to order parts, but followed up one week later. Overall it was good.
Clay N,
The repair man did not seem to be very helpful. He was only here a few minutes before telling us that a new icemaker would be over $700 and only offered the warranty as a tiny discount on a new one. Then we were charged $127 as a repair fee when the only thing he did was turn off the old icemaker
Terri C,
Customer service response - We apologize for the lack of assistance and the repair fee concerns, Terri. Thank you for your feedback, and we'll work on improving our service and pricing transparency.
Sears Home Services on 1761611361029
Was misinformed by booking agent about repairs. Wasted $128.
stacy G,
Customer service response - We apologize for the misinformation and inconvenience, Stacy. We appreciate your feedback and will work on improving our communication and service.
Sears Home Services on 1752715272252
The technician was very good once he arrived. My window was 7am-6pm! This is not a window period just say the date. This is so dated not to be able to provide a 4 hour window for upcoming service. I had to have someone waiting in a house that was 90 degrees. Once we finally received a text giving a time the time continued to change . My suggestion is to be more compassionate about the heat and people’s time. AC is fixed so the tech did do his job once he arrived and the deductible was paid .
SHIRLEY G,
Customer service response - We apologize for the scheduling inconvenience, Shirley. We're glad the technician did a good job, and we appreciate your feedback on improving our service windows.
Sears Home Services on 1749007214899
I dont have any issues with Floyd. He was timely, professional, and diagnosed the problem. Im more concerned with with Sears/Choice warranty in resolving my issue with the LG compressor. I have been on phone calls, hold, disconnected, transferred all morning and still no resolution. Still trying. Sears almost impossible to connect via phone.
Brian S,
Customer service response - We're glad to hear about your positive experience with Floyd, and we're sorry to hear about the difficulties you're experiencing with Sears/Choice warranty. Thank you for sharing your feedback.
Sears Home Services on 1716257453858
I don’t like that speaking to a person is difficult.
Julie M,
