25704 Northwest Freeway Ste A Reviews
Showing most recent reviews from verified customers of Sears Home Services
Ann G
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on January 28, 2025
ASHUTOSH O
Roman was awesome he did great job on all my appliances to be serviced.
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on January 26, 2025
Kate T
Roman was professional and considerate. He explained things well and was very polite. My washer works great now!
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on January 23, 2025
Michael M
Larry analyzed the problem and replaced bottom icemaker. Started making ice shortly after he left.
Customer service response - Thank you for your positive feedback! We're glad to hear Larry was able to quickly resolve the issue with your icemaker.
Sears Home Services on January 19, 2025
A1MadeThe B
Mike was extremely knowledgeable and professional. Made a frustrating situation seem like no big deal
Customer service response - Thank you for your positive feedback! We're glad to hear Mike's knowledge and professionalism helped make the situation easier for you.
Sears Home Services on January 15, 2025
Rick G
Terrific customer service and product knowledge!
Customer service response - Thank you for your positive feedback! We're glad to hear you appreciated our terrific customer service and product knowledge.
Sears Home Services on January 13, 2025
Patrick W
Described my observation of the refrigerator issues to Sear Home Services Technician Mike. He affirmed me that the main cause was the heavy icing of the freezer compartment back wall causing the evaporator fan motor to stop running leading to the error code ERR FF. He believed the heavy icing was due to food overfilling the bottom freezer drawer. UPDATE: Few days after the repair, I realized the icemaker was not making ice. Looking at it closely, I found out the icemaker was re-installed incorrectly by Mike. So I un-installed and re-installed it myself. Icemaking worked again!
Customer service response - Thank you for your positive feedback! We're glad to hear that Mike was able to identify the issue with your refrigerator and provide a clear explanation.
Sears Home Services on January 09, 2025
Yolanda C
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on January 06, 2025
Dora W
Mark was very knowledgeable and helpful. He found the problem with my washer and fixed it in a timely fashion. We were very pleased with his service and he made sure that we understood the problem with our washer before charging us. Thank you Mark
Customer service response - Thank you for your positive feedback! We're glad to hear Mark provided knowledgeable and helpful service, and that you were pleased with the timely repair of your washer.
Sears Home Services on December 30, 2024
Brigitte C
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on December 30, 2024
