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25704 Northwest Freeway Ste A Reviews
Read reviews from customers who used our services at 25704 Northwest Freeway Ste A
Total reviews
259
Average Rating
4.5/5
Hard to rate anything or anyone when no actual service is given
Enrique G,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1721961648446
I told your phone service people ,I had two refigerators that needed service not just one
dwayne M,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719474533228
I needed some time to think about this. My issue was the tech came out and diagnosed the problem as "Has open wire in cabinet , no voltage to ice maker water valve". From there the Technician said there was nothing he could do and that it was just broken without a fix. There was no recommendation or effort to ag least try and come up with a solution. The tech instead chsrgex me tbr labor and service fee making sure I paid immediately then left. So 128 dollars foe a technician to say sorry there is no fix provider a 10 word reason and never offer advise or solution
Dlund87,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1718598140815
NO There is no courtesy care or concern for customer needs and necessity.
Keyping I,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1716345920477
He did nothing to RATE. So for now I can only be honest 0
Ikie C,
Customer service response - Thank you for taking the time to bring this to our attention, Ikie. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1716346088007
BAIT & SWITCH. I needa part to fix my dryer and didn't want to wait 5-7 days for the part. I found this repair center listed on Google maps as a physical location in a nearby shopping center. When I could not find a physical store front, I called the number listed and was told they only sell online and by phone. I was quoted a price slightly higher than what I found elsewhere online. But more importantly, would take longer to ship unless I paid to expedite.
K. J,
Customer service response - Thank you, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1712020036529
My refrigerator is still not working.
Marie C,
Customer service response - Thank you for taking the time to bring this to our attention, Marie. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1711075072074
They showed up on time but they couldn’t get the party in for a week and then it was gonna take a few days after that to come and install it. And then it cost more to replace a heating element then it was to buy brand new dryer.
sarah K,
The technician broke our dryer and/or could not put it back together properly. Our dryer was working just fine other than a loud noise and after technician left to try and repair (who said it was fixed) it no lingers turns on at all. We have video and audio evidence from our home camera from the next technician called out to fix the issue stating the previous technician did something he shouldn’t have, broker our dryer, and is going to get fired. Do NOt use sears home services. They care more about their reputation than the clients they are serving.
Wesley G,
