111A Blanco Ave Reviews

Just want to preface this by saying that the technicians that have been sent out here have always been great. Both David and John that came out were awesome. The problem I have is with whole ordeal and the scheduling, as well as the customer call center if you can even get a hold of a human. Initially you will get routed to Sam, the AI thing. It took Sears a month and half to get my refrigerator fixed. First it was 2 weeks before they could get out here. I have a homeowners warranty and Sears is the only one that will come out to where I am that works with my warranty company. So the technician came out, diagnosed the problem, and ordered the parts. Tech said he had an incorrect phone number for me, so I immediately call their customer service number to get that corrected. I was assured the number was changed. The appt with the tech I made was almost 2 weeks out, then the appt got rescheduled again automatically to a few more days out, which was fine. The parts were delivered to my house pretty quick. A few days before appt, I was getting email reminders from Sears and even up until the morning of the appt. Then the whole day went by and I heard nothing from no one, so I contacted toll free number (call center appears to be in India btw) and was told my appt needed to be rescheduled because of an emergency the tech had. Earliest appt they had was 2 weeks out again. No accommodation at all. So I waited and a few days before the appt, I kept getting email reminders up until the day of the appt. Then again, no one showed up and no calls or emails. So again I call the customer service number and am told again they didn't have a tech to send, so I need to reschedule the appt. Again, two more weeks out and no accommodation. My warranty company doesn't even have any pull with Sears and basically told me I was SOL unless I wanted to pay out of pocket and get reimbursed. I choose not to do that, because even though they probably would have paid me, the fact that Sears already sent the parts to my home, I would be required to pay a restocking fee for return of the parts. Today, the tech, John actually showed up. Very nice guy and my fridge appears to be working like it should. BTW, the tech again had the wrong number even after I called to get it fixed and was assured it would cascade through all their systems. So disappointed in what has happened to Sears Appliance Repair. I've used them for years, through my warranty company and warranties on products I bought through Sears on my own. They were always great. Do better, Sears!!!

My refrigerator Warranty was purchased through Lowe’s who apparently contracts out service through Assurant who contracts through Sears. It is next to impossible to talk to a real person to follow up on service because of the run-around on who should be called. The Sears service tech scheduled return service, no one showed up so I called to actually get on the schedule and it was a nightmare, no appointments for 10 days!

My technician was good. Sears company is deplorable with their customer service department and in honoring their warranties. It took over two months for them to repair my Kenmore Elite refrigerator with the Master Protection Plan warranty that I purchased. This is unacceptable. The technician is contracted out by Sears and not an employee of Sears, which is probably why he was good.

Technicians were competent and reliable. Automated scheduling and texts were misleading at best. Inability to talk to a live person to resolve issues is the reason I don’t plan to use Sears again.

DO NOT use Sears Home warranty. Your problem will never be fixed on the first visit. Appointments take weeks to schedule. They spent 2 1/2 months trying to fix my oven. They couldn’t. I had to buy a new oven and then canceled the service Last technician never showed up never called.

My dishwasher still Leaked and ruined my floor

Super late. All ai generated. Terrible service

Did not fix my issue. Ice maker still not working.

I would give 0 if possible. No call in the morning with eta, eta was online set to 10:30-12:27 at 8AM until 1:30PM and then they updated it at 1:30PM to set the eta to 1:30-2:02. At 2:00PM they share that they arrived and that they have finished their service and asked me to rate the service, although no one arrived. I know no one arrrived and nobody called, as I was home all day wasting time waiting for the technician when it is my only day off and I needed to get other things done at the house that required getting parts from the store which I couldn’t do due to the lack of communication and inaccessibility of an actual person through the phone line.

Your tech person showed up on time took my 65$ immediately upon arrival , looked at the air conditioner, shut off the unit , said he couldn’t work on the unit and left the site doing absolutely nothing. A horrible experience. Mike Guyer