111A Blanco Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Norma M
My technician was good. Sears company is deplorable with their customer service department and in honoring their warranties. It took over two months for them to repair my Kenmore Elite refrigerator with the Master Protection Plan warranty that I purchased. This is unacceptable. The technician is contracted out by Sears and not an employee of Sears, which is probably why he was good.
Customer service response - We apologize for the frustration you experienced with our customer service and warranty process, Norma. We're glad to hear the technician provided good service, and we appreciate your feedback as we work to improve our services.
Sears Home Services on August 25, 2024
Pix P
DO NOT use Sears Home warranty. Your problem will never be fixed on the first visit. Appointments take weeks to schedule. They spent 2 1/2 months trying to fix my oven. They couldn’t. I had to buy a new oven and then canceled the service Last technician never showed up never called.
Customer service response - Thank you, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on March 21, 2024
Bridget C
My dishwasher still Leaked and ruined my floor
Customer service response - Thank you for taking the time to bring this to our attention, Bridget. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on January 16, 2024
Mark L
Your services was horrible. (and that's kind). your service guy did not repair the washer. as he was leaving it flooded our laundry room. Texted and called him, with no response. Called services center and was directed to south east Asia. no one would help and no one would return calls. This business is a huge scam. Doesn't even deserve the time that it took me to type this. also it wont let me post this without giving 1 star. It doesn't deserve that.
Customer service response - We apologize for the trouble you've faced, Mark. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on March 24, 2025
Goff P
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on December 25, 2024
Laura K
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on November 10, 2024
Alice
I paid for an estimate for repair of my washing machine and got a receipt for that $139. The estimate was txt'd to me with errors. I have called the help line four times and each time they send me a copy of the receipt not the estimate. Every time I complain they send me to the help line that has failed four times to produce the estimate. There is no way to elevate or redirect my issue so I keep going to the same people and they keep giving me the wrong answer. USELESS.
Customer service response - We apologize for the trouble you've faced, Alice. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on October 02, 2024
Larry M
The estimate was generated with errors. I have made three contacts and waited over a week and still gotten no support from sears. Useless!
Customer service response - We apologize for the trouble you've faced, Larry. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on September 30, 2024
monique C
Neal never showed up. We waited all day and never left the house. I viewed all my camera videos and he’s not on it so I know he didn’t show and never rang my bell. A&E is the worst company ever.
Customer service response - We're really sorry to hear about your experience, monique. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on September 29, 2024
Kathy S
Has not come yet
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 09, 2024
