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802-552-4364
2001 N Saint Marys St Reviews
Read reviews from customers who used our services at 2001 N Saint Marys St
Total reviews
77
Average Rating
4.1/5
I ran the washer with nothing in it. During the spin cycle it was shacking like a dog shtting peach seeds. The tube is not balanced. this needs to be fixed.
Steve S,
Customer service response - We apologize for the inconvenience you've experienced with your washer. Thank I you for bringing this to our attention; our team is on it to ensure it gets fixed promptly.
Sears Home Services on 1717600924773
Technician was nice but don’t like the company sent to us because we have a built in microwave which is in our cabinet so not sure why they wouldn’t fix it. My microwave does not work at all and for them not to fix it after spending so much monthly payment to my warranty and they couldn’t do anything not happy.
Sylvia G,
Susan C,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1772670340958
they never showed up!
Heavenly A,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1770077815696
My damn washing machine is still broke Service tech came out didn’t check it to see if it worked properly put the new part in and took off sorry washing my clothes and the damn thing is not working right
Art R,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1760488317194
Did not show up waited outside during window 10am to noon. Never called or texted website said he came but he was a no show . I have a long driveway and no one drove down the road and I'm the only home on the west side of the road I would give no stars if I could.
Cynthia M,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1759113532475
Tried to explain to this technician that the vent on the microwave was installed wrong, he took offense and said he is the technician, we said it is banging when wind blow, he said it is supposed to do that, we said it never did it before and once again said he was the technician, I got a chair and was trying to show him and he said it was not a warranty item, we said it is when it was installed wrong when last technician repaired it, he said well I am gonna get somebody else to work with you because you are to argumentative, I said so your canceling, he said no, I said you guys just canceled last week, he walked out. 1st repair was basically finding out parts to order, second repair repairs were made, microwave works but installed wrong made all kinds of noises, 3rd repair was canceled due to unknown reasons, 4 th repair guy shows up with attitude and walked out. It has been a 3 month journey now just to get microwave fixed. Still not fixed correctly.
Robin S,
Customer service response - We apologize for the trouble you've faced, Robin. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1754008982275
This tech said there would be a charge. To clean the vent and move the machine away from the wall. The vent was not dirty and the machine is now about a foot from the wall. The loud grrrrrr is still there. Tech did nothing.
Lisa S,
Customer service response - We apologize for the trouble you've faced, Lisa. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1748915287901
Tech was a no show no phone call, response or follow regarding appt except this survey very disappointing this is the fourth attempt trying to get our washer fixed
Denise J,
Customer service response - We apologize for the trouble you've faced, Denise. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1747360325248
Martin was not a good technician and he was quite rude to my mother. He told the warranty company the microwave was “dead” and they needed a diagnosis to file the claim. So, we had to have another tech come out to handle the situation.
Holly T,
Customer service response - We're really sorry to hear about your experience, Holly. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1742346171342
