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6461 Eastex Fwy Reviews
Read reviews from customers who used our services at 6461 Eastex Fwy
Total reviews
255
Average Rating
4.7/5
Mike Y,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1754955828698
Bernether N,
Customer service response - Hi , thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on 1737933492971
Nice, but left grease stains on the floor.
Ed I,
Customer service response - I'm truly sorry to hear about the inconvenience caused by the grease stains left on the floor, and appreciate your feedback. Thank you for addressing this issue, we'll ensure it's rectified immediately.
Sears Home Services on 1710744428694
lisa S,
Customer service response - Thank you for awarding us a solid 4-star rating, lisa! If there's anything specific that we can do to further improve our Sears Appliance Repair and earn that extra star from you, please let us know. We value your support and look forward to serving you even better in the future.
Sears Home Services on 1705394257583
Sears appliance repair is not the Sears appliance repair of yesteryear. The service call was a waste of time. Overpriced quote on one and not able to get part for other PLUS trying to sell home repair insurance made me never want to call them again. And did not connect my bottom kick screen back on dishwasher. So paid 280.00 FOR NOTHING.
M H,
Customer service response - We apologize for the disappointing experience and pricing concerns, M Harcan. Thank you for your feedback, and we'll work on improving our service and communication.
Sears Home Services on 1772066598045
technician could not identify icemaker part number for thermadore fridge delaying repair and i had to call service again and another tech Patrick helped to order correct part which hapoened to be from whirlpool.
aamer J,
Customer service response - We apologize for the delay in identifying the correct part, Aamer. We're glad Patrick was able to assist you, and we appreciate your feedback.
Sears Home Services on 1763345142378
Although my repairman Sergio with Sears repair service was very professional, the scheduling process left a great deal to be desired . I scheduled for repair service for my dryer , received email confirmation regarding said appointment, however when the day arrived , I stayed home all day , originally receiving an email confirmation that morning for my appointment that day and Sears did not communicate with me nor did any one show up .
Kymberly L,
Customer service response - We're glad Sergio was professional, Kymberly. We apologize for the scheduling issues and lack of communication, and we appreciate your feedback as we work to improve our service.
Sears Home Services on 1744675309674
I don't know. He told my mom nothing wrong. But the ice cream was liquid. Hmm?
John F,
Customer service response - We sincerely apologize for any confusion and dissatisfaction experienced. Thank you for bringing this to our attention; we will investigate further.
Sears Home Services on 1722334495612
He did not come for freeze repair because he was given the wrong serial number. I was told to report the correct serial number BUT I have not been able to get in to your telephone service. Not happy with my Protective service at this point!!!!!!!~
Ann E,
Customer service response - We apologize for the inconvenience you experienced with Sear Appliance Repair. We appreciate your feedback and will work on improving our telephone service to ensure a smoother experience for our customers. Thank you for bringing this to our attention.
Sears Home Services on 1705563469775
3 parts were ordered for my dish washer. Only the circuit board was installed because the tech thought it would work. We did the test and It came on. He let. I started a load and it did not come on and the three lights came on. I called the tech and have not heard from him. Also texted him. Called Sears and have not heard from them. I hate thier AI. So now I am calling my warranty again for same issue. I think if all 3 pieces had been replaced it would have worked.
Sharon E,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1755462681679
