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6461 Eastex Fwy Reviews
Read reviews from customers who used our services at 6461 Eastex Fwy
Total reviews
255
Average Rating
4.7/5
I am a very upset customer your technician push my ice box to wall and the turn value is stuck in the wall
Mary H,
Customer service response - We're really sorry to hear about your experience, Mary. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1725928085173
I just messaged the sears home services facebook page. Please respond to address my concerns and poor experience.
Mrs. J,
Customer service response - A big thank you, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1721829073898
Supposedly tech fixed our dryer but 5 minutes after he left, not only did the issue come back but now it does not dry clothes at all!
Donna M,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1716879105686
My service man was the nicest guy! It was his retirement day! I didnt want to argue with a guy on his last day. He diagnosed my machine without opening it and testing the components. Didnt even put the unit in diagnostic mode to see the error codes. He told me that the unit needed a new display interphase board. $280+ for part not including labor. Total over $600! I refused the repair and paid $99 for the diagnoses. After spending some time on google and youtube i was able to get access to the main control board where i found a connection that was not completely seated. I reassemble the machine and ran it. Fixed! I have run it through three cycles with no issues. I think i am due a refund of my $99. I diagnosed and repaired my own machine. Your expert was ready to charge me over $600 for parts and labor that i didnt need.
Wendell B,
Customer service response - Thank you for taking the time to bring this to our attention, Wendell. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1706497936388
He called my wife and said he wasn't working on it because it is an ongoing issue.. motherboard was changed and still doesn't work.. he said most likely a wire issue and he wouldn't cover it under our warranty... the stupid thing is he didn't even come out to see... he did this over the phone... why do I have a warranty with you if you won't fix the problem or send someone out to even look?
JOHN H,
