1000 San Jacinto Mall Reviews

Chandima was vey patient and meticulous in his work.

Roy did a great job. We were very happy with his work. There was a problem with the scheduling. We were told the technician would be at our house at 12:01pm but he did not show up until around 4:00 pm. We kept getting notices that he would be later and later. At one point we got a message that he would not be here until Saturday which is three days away. After having waited a week for the part to arrive and the dryer to be fixed, this delay message was very upsetting. We were then told the technician would be here today, after all. We had to stay at home all afternoon to wait for him to arrive.

Cost was not commensurate with the service provided. We will probably not be using sears home service again.

We just moved into this house 6 to 8 months ago The technician told us that the reason the unit stopped working is because the drain line was clogged we are upset that we are being charged because the drain line was clogged how are we supposed to know and now they're telling us that we are being charged we are not happy and not satisfied because this is routine for it to be clogged no one knows to go check that.

Technician was excellent. Communication with Sears not so much. Easily made online service appointment. Got chatbot text to provide photo of serial number plate and description of problem. Scheduled appointment for next am 8-12. Next day chatbot texted again for description of problem and was unaware of previous day's text. Cut/Pasted previous day's description.Tech appeared on schedule with text alert he was on the way. Manuel B. did a thorough history and diagnostic exam of our fridge. He consulted a Sears service database and found a similar recurrent problem with our model but Samsung wasn't taking any ownership. He tried to find the lowest price service code but it was still expensive. He ordered the parts, had me pay with a phone link and scheduled to followup in 3 days to do the repair. On the scheduled day nobody showed by the end of the 8-12 window. Sears app says they'll notify if the tech will be delayed but they didn't. Each time I checked the app, the window became later and later. 2 calls to Sears got only a useless chatbot and no option for a human. Finally in the evening I got a text he was on the way and a call that he was in the driveway. Repair only took about 15 minutes. So - tech was great. Communication with Sears poor.

Technicians were great. No call, no show 2 times. Appointments rescheduled by Sears without notice or explanation. Almost 2 weeks to get appliance fixed after parts arrived. Almost 3 weeks without a working washing machine. Scheduling service and service delivery suck! But, the 2 technicians that did show up were wonderful. Quality repair, quality people. Poor service delivery.

My Whirlpool washer purchased in 2017 died and was unrepairable by Sears, but they sold me an appliance warranty. When I bought my 2nd Whirlpool, different model, I did not purchase the Home Depot warranty because I had the Sears warranty. 2 years later when 2nd washer died, Sears is refusing to fix it saying it is same washer they couldn't fix before. I have receipts proving I bought a 2nd washer. They didn't care. Biggest scam going. Paid $62 a month for 2 years for nothing. Do they really think I had a non-working washer for 2 years? Even showed them a receipt that proved I paid $50 to HD to haul away the old appliance.

Still trying to resolve my issue. Samsung best poke refrigerator not working freezer stopped first, now after two techs messing with it nothing is working not cold 66 degrees inside. Now waiting for The next tech to install a dryer on compressor system. Looks like lost money/ food! Thank you !