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1000 San Jacinto Mall Reviews
Read reviews from customers who used our services at 1000 San Jacinto Mall
Total reviews
184
Average Rating
4.5/5
Technician was great.
Jeff A,
Customer service response - Thank you for your feedback! We're thrilled to hear you were happy with the technician's service.
Sears Home Services on 1721825995691
Donovan was great very professional!
Casey E,
Customer service response - Thank you for acknowledging Wade's professionalism. We're glad to hear you had a positive experience.
Sears Home Services on 1720413658041
Robert A. came to my house, quickly identified the issue, and was helpful in explaining how the side-by-side refrigerator and freezer work (in terms of how the cooling process works inside). He was kind despite the ridiculous reason that caused the trip (my ignorance). I greatly appreciated his expertise and kindness. He deserves a raise for kindly working with un-informed people like me!
Amanda H,
Customer service response - We're thrilled to hear about your positive experience with Robert A., and greatly appreciate your kind words regarding his expertise and patience. Thank you for taking the time to leave us this review.
Sears Home Services on 1719793296342
Technician was knowledgeable and did all that he could, a new compressor needed to be ordered but he said it was still under warranty and for me to contact LG. I contacted LG and they told me to call Choice Hime Warranty to have them call LG, provide my phone number and that they would send the compressor to Choice Home Warranty and then your technician can come back and install it. I did all that but was told that a case manager has to contact me before anything can be done, ugh!
Rhonda D,
Customer service response - We appreciate you sharing your experience and apologize for the confusion with the warranty process. Thank you for your patience as we navigate this together.
Sears Home Services on 1719548923021
The technician was courteous and did a great job.
Evelyn,
Customer service response - Thank you for recognizing our technician's effort and courtesy. We're glad to hear you're satisfied with the job done!
Sears Home Services on 1718873891521
Tia J,
Customer service response - Your excellent rating made our day! Thank you for choosing Sears Appliance Repair, and we hope your positive experience with our Appliance Repair service leads you to recommend us to friends and family.
Sears Home Services on 1718933671984
Friendly, pleasant and courteous, knowledgeable, prepared and efficient.
Fred M,
Customer service response - Thank you for the kind words and acknowledging our team's dedication to service and efficiency. We're thrilled to have met your expectations!
Sears Home Services on 1718932777888
Kelly G,
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on 1718854577968
Quick and efficient!
David R,
Customer service response - Thank you for your positive feedback on our quick and efficient service! We’re thrilled to hear you had a great experience.
Sears Home Services on 1718852415091
Your technician did an excellent job in making the repairs to my oven door. No complaints at all about him or the first one who came. However, your schedulers did not do me right. It was supposed to be done the day before on yesterday’s date. I waited all morning as scheduled and no one came. I work and I missed half a day. That’s not good!!!
Edie J,
Customer service response - We're thrilled to hear our technicians did an excellent job with your oven door, but deeply apologize for the scheduling mishap and the inconvenience it caused you. Thank you for sharing your experience; this helps us improve.
Sears Home Services on 1718596325092
