1000 San Jacinto Mall Reviews

The service technician was great. The estimate of repair given was criminal. For a $20 door lock replacement, Sears wanted to charge me $677 plus the Service fee already paid. Not good business.

Raul figured out why the repair took 4 weeks, it was a billing error. Raul got it fixed in two days. If not for Raul, it might’ve taken 4 more weeks.

The worst experience I've ever had. I have not had a refrigerator because of Sears since December 16 it is now March 5 the repair man that they sent 3×2 times ago destroyed my refrigerator cut it apart only to find out that he shouldn't cut it a pot and I've been waiting four weeks for parts. The pot finally come. He comes today and tells me the pots leak and so now the refrigerator has to be replaced. Sears broke my refrigerator beyond repair

Don’t call this company. They will schedule make you wait till 6pm to say there not coming. Promise to get to you the next day. Only to close the ticket and completely ghost you. Not recommending there services to anyone.

He didn’t do anything to the fridge, didn’t fix the problem, ice spout still leaking

He probably needs more training. He didn't know how to open ge cooktop. So he said the part was no longer in stock and I need to just buy a new cooktop.

Technician arrived 2.5 hours late outside of my 4 hour service window and left a mess with water all over my floor

I promise I'm not one of those people who airs out his dirty laundry online. I don't even have a Facebook page. But we have been without a dishwasher for almost six weeks. When buying a house, a home warranty is a traditional part of the sale. The first time we used our dishwasher it leaked water on the floor. I guess our inspector didn't run a full cycle. First American Home Warranty had a Sears technician come out on 7/22. This guy was friendly and professional and had to order a part. No big deal. The part was delivered to our house. On 7/31 another Sears tech was scheduled to come to install the ordered part. He came out on 8/1 and this guy didn't even plug the dishwasher back in or test it before he left. Even though he couldn't verify it was in working order he still closed out the work order. I was at work and had to plug it in myself when I got home. The dishwasher then gave us an error code. I called Sears to report a problem with the unfinished repair and they had no automated way to report the issue. I could reschedule, cancel, or report a new problem. Sears kept throwing me back to FAHW and vice versa. Neither company had any reasonable portal to explain a problem to a real person. You can cancel or reschedule appointments but if there's a problem you're out of luck. I finally got the work order opened back up. Then we had Sears lined up to come back out and they cancelled and rescheduled for 8/12. Meanwhile more parts were shipped on 8/3. On 8/12, nobody showed up. On 8/13 I got a text that they would be out 8/14. After this guy left, my wife used the dishwasher and water went all over the cabinet under the sink. When I got home I found a giant hole in the drain line where the dishwasher connects to the garbage disposal. If I had to guess he forgot to disconnect the drain line before he pulled the dishwasher out of the cabinet for the repair. At this point I went and bought my own drain line and was going to install it myself, but decided to give FAHW and their buddies at Sears another chance. On 8/20 someone was scheduled to come out and install the drain line. The text messages from Sears are a little fuzzy because they don't say what was done, just when they were supposed to arrive. They didn't make it out on 8/20 but a day or so later came out and attempted to connect the universal drain line I had ordered but then said it had to be a OEM part and ordered it. The part arrived a few days later. Then I got ANOTHER text from Sears saying they had to delay my service because a part had to be ordered. I tried to reply (probably in vain) that we already had the part. Meanwhile I finally got a real person at FAHW who seemed willing to help. I explained the issues with Sears. She said if we had more problems they would just replace the dishwasher altogether. Then Sears texted and said our appointment had been scheduled for 9/4. When I called back this time, to complain that 9/4 was too long to wait after six weeks FAHW said they would set up a repair with another contractor, Lone Star Appliance, a smaller outfit local to us. We still haven't heard from either company in over a week. Any time I wanted to report an issue with Sears they just wanted to deflect me back to the home warranty company. We are very unhappy with our service. I also notice Sears works very hard to make it hard for anyone read or write online reviews. Notice the review below shows 5 stars even though the review is not flattering. There's some electronic manipulation going on here.

Fuse replaced. After repair, Had to unplug because it smelled like it was going to catch fire. Looks like I’m going to have to replace microwave all together. After 3 reschedules, I will be canceling Sears Home Warranty program. Total waste of time and money.

Tech lied and said I wasn’t home. I was home and he didn’t even attempt to call or anything.