735 Old Austin Highway Ste B Reviews

Guy just checked voltage to the unit …which was ok and then said it was bad. I told them that’s exactly what I did …they could have told me over the phone…waste of time and money. Any ten year old with a brain can check voltage. Who knows how much training this guy had…easy hundred bucks

horrible service. made multiple visits and not solved the problem. just added labour to the total cost of appliance.

Frank the technician was great . Seats making appointments and keeping them was the worst service ever. I would not use them again.

Sear’s technician did not show up. He called 30 minutes after the established show up timeframe which was 8 am to 5pm. (Yes, we waited all day and called Sears a few times in an attempt to confirm that someone would still be coming). The number provided by Sears do not allow you to talk to a live person. It’s strictly informational and inaccurate. No one came during the hours stated and I never received a text confirming the information given by Sear’s messaging recording/AI. In talking to the technician at 5:30 pm, he asked me did I still need him to come. When I responded yes, he informed me that it would take him another hour to get here and still may not be able to fix the problem because he might not have the part needed and since the supply store will be closed, he’ll have to come back some other day. So, I cancelled the appointment and called the warranty company, who reassigned my claim to Mr. Chill in Bastrop. Mr. Chill came out 30 minutes later and diagnosed the problem in less than 10 minutes. I was very disappointed and frustrated with Sears’ communication methods, its inability to provide accurate information, its customer service, and their technician’s attitude. Clearly, he did not want to come, thus exhibiting an attitude that made me not want him to come which lead me to cancel the appointment altogether. I will never use this service from Sears in the future. LadyV Cedar Creek, TX

If I caould give zero stars I would. Frank, the technician, was nice enough, but I was quoted $754.60 to replace the drain pump. I can buy a brand new washer for that price. The part alone was quoted as $306.50, which I subsequently bought on amazon for $37.99. The labor was quoted at $398.10 and Frank the technician said it would take him about 45 minutes to replace the part, so essentially $400/hr for labor. I asked how long it would take for the part to arrive and the repair to be finished and Frank said probably 2 weeks. I said I could order the part from amazon and have it in two days and he could come back and install it and he said no, he can only install parts that are ordered through them. I will do the repair myself and save over $700 and rest assured I will NEVER use Sears Appliance Repair again.

Fraudester, I called out my original installed company the next day and they determined nothing was wrong with motor and the AC worked fine blowing cool air. It was a dirty coil freezing up shutting off the system by design. Also the system turned on a blew cool air and the tech from Chapman AC showed me the clear suction from the intake vents by placing a dollar on it and it sucked it there. Also the motor can be heard clearly turning on and he place money over the vents to show it blowing out cool air. Also I was told the tech never looked at the cools or examine to complete system to properly test it. I will be filing a formal complaint with the Texas Department of Licensing and Regulation (TDLR) tomorrow submitting all the evidence provided from the other company, witnesses, pics and videos to expose this individual and company who employs him that would allow this to happen to customers. I will update with videos and pics tomorrow to show my evidence of this dishonest individual. did not know videos could be uploaded. Also he was dishonest about submitting the diagnostic to my warranty company so he got to come back the 2nd time, which I thought was to installed the alleged motor he was suppose to be picking up he ordered. Finally i asked him for a quote to do the job since he supposedly had the part and was there already. He never called me back and just left. So that tells me he was only there to collect a service fee, could not do the job or did not have a part to install since he had just submitted the diagnostic to the warranty company. I would never use or recommend Sears Home Services to no one if this is the type of service to be expected and they are performing. One star was only given because it would not post without at least one star. Look to hear from Texas Department of Licensing and Regulation (TDLR).

TRASH! Took a day off of work just for the technician to say he couldn’t read my model number and refused to work on it. I felt like he was too lazy and just wanted any excuse to get out of work. Will never recommend this place to anybody. Frank Y was late rude and lazy!

Good luck reaching an actual human being. We had a scheduled appointment with a nine hour window. A few hours before the window ended we received a text from an automated system saying they needed to reschedule.

I have emailed asking for a manager to call me.

The dishwasher was missed diagnosis. They didn't resolved the issue.