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2625 South Loop 35 Ste 120 Reviews
Read reviews from customers who used our services at 2625 South Loop 35 Ste 120
Total reviews
84
Average Rating
4.4/5
Excellent service by the technician
Robert C,
Customer service response - Thank you for your feedback, Robert! We're glad to hear you received excellent service from the technician.
Sears Home Services on 1789674421079
Emilio had worked on several of our appliances. This trip it was a washer repair. I appreciate his expertise and knowledge!
Jamie S,
Customer service response - Thank you for your feedback, Jamie! We're glad to hear Emilio provided expert and knowledgeable service for your washer repair.
Sears Home Services on 1785864906323
Both technicians we very polite, professional and knowledgeable. I would have preferred having the same technician for both visits. I have had two visits and still my microwave has not been repaired, pending approval from CHW. Obviously not a problem with Sears.
Toes T,
Customer service response - Thank you for your feedback! We're glad to hear the technicians were polite, professional, and knowledgeable, and we appreciate your understanding regarding the repair process.
Sears Home Services on 1785521823485
Vikki W,
Customer service response - Thank you for the amazing 5-star review, Vikki! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1785265592237
Very knowledgeable and provided explanations of the issue along with the solution.
Matt J,
Customer service response - Thank you for your feedback, Matt! We're glad to hear the service was knowledgeable and included clear explanations of the issue and solution.
Sears Home Services on 1784933097954
Francisco was here to work on frig. He arrived early in the day, which was great. The problem with the control panel, he fixed by knowing exactly what to do. The problem in the freezer with the ice build up on the back wall and around the ice maker took him a little longer. He literally took the ice maker apart and found the problem - a hose was not staying where it should, which allowed the water to overflow in the freezer. He cleaned all the ice off the wall and the ice maker & found a way to be sure the hose stayed where it is supposed to be. He put everything back where it belonged and clean up everything. Today Francisco demonstrated the type of workmanship & customer service employers wish all their employees possessed. I hope all our appliances continue to run with no problems, but should a problem develop Francisco would be at the top of our list of who we would like to come check it out.
Marilynn B,
Customer service response - Thank you for your feedback, Marilynn! We're glad to hear Francisco provided excellent workmanship and customer service while resolving the issues with your refrigerator and freezer.
Sears Home Services on 1784153831373
Ava C,
Customer service response - Thank you for the amazing 5-star review, Ava! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1783356055452
Shirley H,
Customer service response - Thank you for the amazing 5-star review, Shirley! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1778273564322
Service guy was great but my washing machine is still smoking
Amiee M,
Customer service response - Thank you for your feedback, Amiee! We're glad to hear the service was great, but we're sorry to hear your washing machine is still having issues. Please contact us directly so we can assist you further.
Sears Home Services on 1775787790610
1. Able was able to fix the dryer and it works fabulously. 2. Abel was unable to repair the refrigerator because the parts never arrived from Sears. NOW I have to wait another 10 days before my refrigerator will be repaired.
Lee D,
Customer service response - Thank you for your feedback, Lee! We're glad to hear Francisco was pleasant, knowledgeable, and answered all your questions.
Sears Home Services on 1775340517805
Kenneth G,
Customer service response - Thank you for the amazing 5-star review, Kenneth! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1775319863699
Very good technician
Sherelyn T,
Customer service response - Thank you for your review, Sherelyn! We're happy to hear that you found our technician to be very good.
Sears Home Services on 1771370839164
Tech was very informative and helpful.
Daisy L,
Customer service response - Thank you for your review, Daisy! We're happy to hear that our technician was informative and helpful.
Sears Home Services on 1764910675211
Johannes E,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1760576541243
Abel was kind, courteous and thorough in the service appt.
Kathy V,
Customer service response - Thank you for your review, Kathy! We're happy to hear that Abel was kind, courteous, and thorough during your service appointment.
Sears Home Services on 1759971205518
Eduardo wa professional, courteous and honest. It was frustrating that my refrigerator stopped working for 2 days and after I called for service, it started working. He did the best he could. Fingers crossed!
Stephanie S,
Customer service response - Thank you for your review, Stephanie! We're happy to hear that Eduardo was professional and courteous, and we hope your refrigerator continues to work smoothly.
Sears Home Services on 1759192466675
Sharon L,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1758070608275
The technician went well above and beyond with exceptional diagnostics in repairing my AC on a hot 96° day. I could not have been more pleased with his attention to detail and willingness to do everything he could to rectify the situation. I hope he is recognized for his obvious talent and desire to ensure a job well done. Sears is well represented and I highly recommend his services.
Deb T,
Customer service response - Thank you for your review, Deb! We're happy to hear that our technician provided exceptional service and attention to detail in repairing your AC.
Sears Home Services on 1757654094997
Linda P,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1757466897083
Kenneth was professional and very knowledgeable. He assessed the problem I was having and gave me a quote to fix it. I can’t say enough good things about him.
Barbara H,
Customer service response - Thank you for your review, Barbara! We're happy to hear that Kenneth was professional and knowledgeable in assessing your issue.
Sears Home Services on 1755570738050
Emilio showed up on time and was done very quickly. He’s thorough and gets the job done!
Janet A,
Customer service response - Thank you for your review, Janet! We're happy to hear that Emilio has been responsive and thorough in getting the job done.
Sears Home Services on 1755460783680
Mary D,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1754365230714
He knew exactly what needed to be fixed, ordered up all the parts and returned to complete the repair. Seamless for us!
Bill A,
Customer service response - Thank you for your review, Bill! We're happy to hear that the repair process was seamless and efficient for you.
Sears Home Services on 1753925953057
Kenneth was fantastic. Explained everything thoroughly, very kind & courteous. Great experience!!
Glenda E,
Customer service response - Thank you for your review, Glenda! We're happy to hear that Kenneth provided a thorough and courteous service, making your experience great.
Sears Home Services on 1753229033486
Kermit H,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1752018363080
