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1720 Old Fort Parkway Reviews
Read reviews from customers who used our services at 1720 Old Fort Parkway
Total reviews
306
Average Rating
4.5/5
Billy, the tech, was great! Isolated the cause of our problem within 10 minutes. Unfortunately he could not replace the 220v breaker at that time. Cinch warranty company is the worst company we have ever dealt with.
Kirk Y,
Customer service response - Thank you for your feedback, Kirk! We're glad to hear Billy was able to quickly identify the issue, and we apologize for any inconvenience caused by the warranty company.
Sears Home Services on 1736399021615
Would have loved a time frame that was less than 12 hours. Because I felt like I had to stay home the whole day and the technician did not arrive until then 12th hour. But service was great and fast.
Brianna C,
Customer service response - Thank you for your feedback, Brianna! We're happy to hear you found the service great and fast, and we apologize for the long wait time.
Sears Home Services on 1733908415648
Sue H,
Customer service response - Thank you for the 4-star rating! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on 1729133600864
This is an on going issue with this refrigerator. Not sure why I was charged another deductible when the problem was never resolved in the first place. Sears has been here on 4 separate occasions to fix the issue and was never fixed. Maybe the fifth time this visit will fix the problem although another 75.00 on the fifth visit? Disappointing to say the least.
Dave C,
Customer service response - We're sorry for the repeated issues and charges you've faced, Dave. Your feedback is important, and we're committed to resolving this matter efficiently.
Sears Home Services on 1725765382311
Marilou M,
Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!
Sears Home Services on 1721276223764
John, was very knowledgeable about the repair, and repaired the refrigerator that had been seen by other repair technicians but it was John that finally repaired it. I was disappointed in Sears Customer service. John came out and gave a diagnostic of the issue and I stated I needed to confirm with my husband and Sears sees that as declining the service and charged us $140. I called a day later and confirm that we would like the repair performed. John cane out again and did ANOTHER DIAGNOSTIC, WHY!!!! And of course we were charged, not happy about that... at ALL.. We had another appointment but no parts had been delivered and the technician didn't come out because he kept calling a number that we changed 5 times, but it was good he didn't come out, we didn't have the replacement parts... John came out a 3rd time and finally repaired the refrigerator and we were charged a 3rd Service/DIAGNOSTIC fee but this time given a discount. WHY, THE 3RD CHARGE!!! UNBELIEVABLE!!!
Shatona J,
Customer service response - We're genuinely sorry for the frustrations you experienced with the repeated diagnostics and communication issues. Your feedback is invaluable, and we assure you steps are being taken to enhance our service process.
Sears Home Services on 1720017907024
He was a bit irritating over the parts we received
Margie C,
Customer service response - We apologize for any irritation caused, Margie. Thank you for your feedback, and we'll work on improving our service.
Sears Home Services on 1772584489069
The service tech was prompt and troubleshot the problem. He did not have the ability or parts to repair my American Standard package unit. The repair had to be put back into dispatch for a different repair service. Still no a/c for 4 days or longer at this point. Whole house a/c units are not there specialty.
Robert L,
Customer service response - We apologize for the inconvenience and delay, Robert. We appreciate your feedback and will work on improving our service for whole house A/C units.
Sears Home Services on 1754279400395
Repair was fast and Rep Richard was great. The cost was absolutley overpriced. I was charged Labor cost of $312.00 for 30 min of work. The Part price was a little on the high side but to charge someone that much for labor is over the top. Oh yeah not to mention I had a scheduled appointment yesterday for which no one showed up or called to tell me they could not be here and I had to inniciate the call.
Eric W,
Customer service response - We're glad to hear Richard provided great service and appreciate your feedback on pricing and the missed appointment; we apologize for any inconvenience caused. Thank you for taking the time to share your experience.
Sears Home Services on 1719382434400
over priced late for repairing time change 2 times 340 440 529 got here 545
jill G,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1765163550211
