wound up being an install issue which is its own problem but nothing to do with Sears

Kenneth was polite, courteous, efficient and did a great job. He was easy to talk with and explained many things and gave helpful tips.

Billy was very pleasant... business like... and explained with patience what he was doing and checking out... it was a good experience... repairs are always a little stressful... he made it not so much!

Sears Tech Johnny & his trainee did an excellent job installing the replacement Ice Maker in my Refrigerator. They entered my house, greeted me and went right to work wasting none of their or my time. Currently it's the day after the installation and the Ice Maker is doing what it should be doing, making ice. Thank you.

Johnny did a great job, explained then repaired our 25 year old refrigerator. Thanks!!!

Technician was very thorough . He explained and fixed the problem. So happy, I can finally stop going to the laundromat. Thank you, Ken!

Kenneth was professional and efficient Found the problem shortly and was very thorough and pleasant. Would recommend

John was awesome - he was thorough, he explained everything to us. Had a bit of a snafu with an incorrect part but it was resolved immediately & resulted in a refund. As far as scheduling, I have nothing good to say about how S.H.S schedules existing / open appointments OR how they can very easily "add" new appointments daily, all the while an existing appointment needs attention. John worked insane hours and even with his heavy work load, he STILL made efforts to fit us in. He kept in touch with us throughout but we understood his hands were tied by an ineffective computerized scheduling system. Ai, online, digital - whatever you want to call it, is NOT always better - ESPECIALLY when the human element is completely removed and existing appointments are left in the lurch with no option to prioritize them or schedule them higher up in priority level. This left us with 2 plus weeks without a working refrigerator - we had no choice but to purchase a "garage" fridge freezer. At one point my husband said to me, "if I had known this scheduling was going to be so messed up, I would have purchased a new fridge. "Do better, Sears. Specifically for existing appointments. To end on a good note, John was the best. He was thorough, respectful of my home & explained everything to my husband and I. My complaints are about your scheduling system - NOT John whatsoever. Try not to work him to death or you will cause burn out and loose a GREAT technician.

Billy was timely and respectful. Thermostat change was seamless and quick