1720 Old Fort Parkway Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.5/5 (190 reviews)

Brittany D

December 16, 2024
Source: Google

Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!

Sears Home Services on December 16, 2024

Tom S

December 13, 2024

The technician (Ken) was fantastic, professional, courteous and spot on. However, the call center customer service was terrible

Source: Google

Customer service response - Thank you for your feedback, Tom! We're glad to hear Ken provided fantastic service, and we apologize for the issues with our call center.

Sears Home Services on December 12, 2024

Wayne O

December 12, 2024

Technician did a good job but don’t like the way management schedules service. Will not use them again unless forced to by the warranty company.

Source: Google

Customer service response - Thank you for your feedback, Wayne! We're glad to hear the technician did a good job, and we apologize for any inconvenience caused by our scheduling process.

Sears Home Services on December 12, 2024

Jennifer S

December 07, 2024

The Sears experience in general was hard but once the tech arrived to fix he was awesome! Very kind and did his hob well.

Source: Google

Customer service response - Thank you for your positive feedback, Jennifer! We're glad to hear our technician was kind and did a great job once he arrived.

Sears Home Services on December 08, 2024

Clarissa H

December 03, 2024
Source: Google

Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!

Sears Home Services on December 03, 2024

Jensen C

December 03, 2024
Source: Google

Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.

Sears Home Services on December 03, 2024

Monica M

January 03, 2025

The service technician was very professional. He took time to explain what he was doing.

Source: Google

Customer service response - Thank you for your feedback, Monica! We're happy to hear our technician was professional and took the time to explain the process.

Sears Home Services on November 23, 2024

Colby P

November 23, 2024

Ken was professional, knowledgeable, and kind. I appreciate him going above and beyond to get the issue with my oven sorted!

Source: Google

Customer service response - Thank you for your positive feedback, Colby! We're glad to hear Ken went above and beyond to provide professional, knowledgeable, and kind service.

Sears Home Services on November 23, 2024

Re’eta L

November 21, 2024

On time, honest , and courteous.

Source: Google

Customer service response - Thank you for your positive feedback, Re’eta! We're glad to hear you found our service on time, honest, and courteous.

Sears Home Services on November 21, 2024

Koren M

November 21, 2024
Source: Google

Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.

Sears Home Services on November 21, 2024

Average Rating: 4.5/5 (190 reviews)