Appointment Lookup
802-552-4364
1720 Old Fort Parkway Reviews
Read reviews from customers who used our services at 1720 Old Fort Parkway
Total reviews
308
Average Rating
4.5/5
Ken did an awesome job. Thanks!!!
Randall L,
Customer service response - Thank you for taking the time to leave a positive review about Ken and his excellent job. We appreciate your feedback and are glad to hear that you were satisfied with our service.
Sears Home Services on 1705392092042
daniel S,
Customer service response - A big thank you, daniel, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1707174376917
Would have given 5 stars. The only reason I didn’t was because the time for the service call provided. Meant wife had to take off work. They did not show up till later than the first time provided.
Billy M,
Customer service response - Thank you for your feedback, Billy. We apologize for the inconvenience with the timing of the service call and appreciate your understanding.
Sears Home Services on 1765330272102
Josh was very great and quick. I had an HVAC repair. The only thing I did not like was the very large arrival time window that was provided. However, we were able to find a solution that worked. Josh was knowledgable and very quick to identify and fix the problem with good communication.
Tristan R,
Customer service response - Thank you for your feedback, Tristan! We're glad to hear Josh was knowledgeable and quick, and we appreciate your patience with the arrival window.
Sears Home Services on 1755570234560
The repair man was very knowledgeable and quick with his assessment. The only thing I wish you could give the person waiting for Repair persona better time slot example 8 to noon or noon to four. So that I could delegate the day better
Jenny M,
Customer service response - Thank you for your feedback, Jenny! We're glad to hear the repair man was knowledgeable and quick, and we appreciate your suggestion regarding time slots.
Sears Home Services on 1748393373038
Billy, the tech, was great! Isolated the cause of our problem within 10 minutes. Unfortunately he could not replace the 220v breaker at that time. Cinch warranty company is the worst company we have ever dealt with.
Kirk Y,
Customer service response - Thank you for your feedback, Kirk! We're glad to hear Billy was able to quickly identify the issue, and we apologize for any inconvenience caused by the warranty company.
Sears Home Services on 1736399021615
Would have loved a time frame that was less than 12 hours. Because I felt like I had to stay home the whole day and the technician did not arrive until then 12th hour. But service was great and fast.
Brianna C,
Customer service response - Thank you for your feedback, Brianna! We're happy to hear you found the service great and fast, and we apologize for the long wait time.
Sears Home Services on 1733908415648
Sue H,
Customer service response - Thank you for the 4-star rating! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on 1729133600864
This is an on going issue with this refrigerator. Not sure why I was charged another deductible when the problem was never resolved in the first place. Sears has been here on 4 separate occasions to fix the issue and was never fixed. Maybe the fifth time this visit will fix the problem although another 75.00 on the fifth visit? Disappointing to say the least.
Dave C,
Customer service response - We're sorry for the repeated issues and charges you've faced, Dave. Your feedback is important, and we're committed to resolving this matter efficiently.
Sears Home Services on 1725765382311
Marilou M,
Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!
Sears Home Services on 1721276223764
