1720 Old Fort Parkway Reviews

The service tech was prompt and troubleshot the problem. He did not have the ability or parts to repair my American Standard package unit. The repair had to be put back into dispatch for a different repair service. Still no a/c for 4 days or longer at this point. Whole house a/c units are not there specialty.

Repair was fast and Rep Richard was great. The cost was absolutley overpriced. I was charged Labor cost of $312.00 for 30 min of work. The Part price was a little on the high side but to charge someone that much for labor is over the top. Oh yeah not to mention I had a scheduled appointment yesterday for which no one showed up or called to tell me they could not be here and I had to inniciate the call.

over priced late for repairing time change 2 times 340 440 529 got here 545

Tech was friendly and pretty nice. After he left and I was cleaning cleaning out the fridge I did notice 2 screws were not missing and the shelves were dangling ( luckily he placed them in the door and I was able to find them). I screwed them in myself. The old parts were left outside my door rather than removed or placed in the trash can that was less than 2 feet away.

Billy B came and had many ideas of what was going on. But unfortunately it was not each time. We had a very hot summer, so waiting 2 weeks at a time made no sense. On the visit before the last he commented that my HVAC would last 3 months or maybe 3 yrs . Well it lasted maybe 3 minutes. He was pulling out of my driveway when I tried to stop him. He just continue to leave. 2 weeks later he returned just to inform me he was just there to take pictures. So it took 2 more weeks to just take pictures? Still no Repair.

The scheduling was terrible. The first time I told them it had to be between 8-2. When I found out it was going to be at 5 I had to cancel. The second time I kept waiting and kept getting text delaying the time. The last one said 9:27-10:25 pm! I began calling and got some foreign lady that I could barely understand. Finally the technician showed up a little after 5 pm (and had told earlier that it be $367 to put on a $27 hose!) Since I didn’t want to lose the $139 diagnostic fee I let him do it. I thought the price was ridiculous. It took the technician about 45 minutes to do the job.

My refrigerator is not getting cold and the freezer isn’t freezing, they charge me 560.00 to fix it and it never gets cold so I called them back I was charged another 145.00 for coming out to tell me that it’s going to cost me another 650.00 for a 60 dollar part.

Technician said he would call after visit. He lied and did not call back and provide any visibility with what was diacovered.