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1720 Old Fort Parkway Reviews
Read reviews from customers who used our services at 1720 Old Fort Parkway
Total reviews
306
Average Rating
4.5/5
Tony H,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1758070529839
Tech was friendly and pretty nice. After he left and I was cleaning cleaning out the fridge I did notice 2 screws were not missing and the shelves were dangling ( luckily he placed them in the door and I was able to find them). I screwed them in myself. The old parts were left outside my door rather than removed or placed in the trash can that was less than 2 feet away.
Chris,
Customer service response - We apologize for the trouble you've faced, Chris. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1747272114874
Joanne H,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1734934226256
Billy B came and had many ideas of what was going on. But unfortunately it was not each time. We had a very hot summer, so waiting 2 weeks at a time made no sense. On the visit before the last he commented that my HVAC would last 3 months or maybe 3 yrs . Well it lasted maybe 3 minutes. He was pulling out of my driveway when I tried to stop him. He just continue to leave. 2 weeks later he returned just to inform me he was just there to take pictures. So it took 2 more weeks to just take pictures? Still no Repair.
Shirley V,
Customer service response - We're really sorry to hear about your experience, Shirley. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1728801971968
The scheduling was terrible. The first time I told them it had to be between 8-2. When I found out it was going to be at 5 I had to cancel. The second time I kept waiting and kept getting text delaying the time. The last one said 9:27-10:25 pm! I began calling and got some foreign lady that I could barely understand. Finally the technician showed up a little after 5 pm (and had told earlier that it be $367 to put on a $27 hose!) Since I didn’t want to lose the $139 diagnostic fee I let him do it. I thought the price was ridiculous. It took the technician about 45 minutes to do the job.
Jerry W,
My refrigerator is not getting cold and the freezer isn’t freezing, they charge me 560.00 to fix it and it never gets cold so I called them back I was charged another 145.00 for coming out to tell me that it’s going to cost me another 650.00 for a 60 dollar part.
Stevie F,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1768527358456
Technician said he would call after visit. He lied and did not call back and provide any visibility with what was diacovered.
Cameron P,
Customer service response - We apologize for the trouble you've faced, Cameron. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1767059300389
The technician refused to tell me what was needed to repair the cook top. He acknowledged a dent was on the back of the stove and the buttons stick on the control board but couldn’t wait to get authorization from 2-10 Home warranty. This is the 6th time Sears has come out.
Delonia L,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1765938850767
Did not finish the job left not done still no heat unit is not working payed $100.00 for deductible I give him a zero
Wanda J,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1764129868173
Technician never showed or called then when I called the sear number kept getting a automated phone system and got to speak to a human then tried using the chat bot to get a contact number it wanted to charge me 5 dollars to speak to the contractor just to see if he was coming burned a whole day from work waiting on somebody to show up
Andrea M,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1763599197845
