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1720 Old Fort Parkway Reviews
Read reviews from customers who used our services at 1720 Old Fort Parkway
Total reviews
308
Average Rating
4.5/5
My refrigerator is not getting cold and the freezer isn’t freezing, they charge me 560.00 to fix it and it never gets cold so I called them back I was charged another 145.00 for coming out to tell me that it’s going to cost me another 650.00 for a 60 dollar part.
Stevie F,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1768527358456
Technician said he would call after visit. He lied and did not call back and provide any visibility with what was diacovered.
Cameron P,
Customer service response - We apologize for the trouble you've faced, Cameron. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1767059300389
The technician refused to tell me what was needed to repair the cook top. He acknowledged a dent was on the back of the stove and the buttons stick on the control board but couldn’t wait to get authorization from 2-10 Home warranty. This is the 6th time Sears has come out.
Delonia L,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1765938850767
Did not finish the job left not done still no heat unit is not working payed $100.00 for deductible I give him a zero
Wanda J,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1764129868173
Technician never showed or called then when I called the sear number kept getting a automated phone system and got to speak to a human then tried using the chat bot to get a contact number it wanted to charge me 5 dollars to speak to the contractor just to see if he was coming burned a whole day from work waiting on somebody to show up
Andrea M,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1763599197845
Order # 000820612871949 Billy was the service repairman he arrived to our home, got out the truck ring the doorbell, which is a ring doorbell system that videos everything waited one minute while my wife was putting up the dogs he walked away and drove off pathetic service pathetic service I would not recommend them.
Arod R,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1759377635872
He never showed up because he came on aug 25 and didn't know what was wrong with the hvac unit! So today was canceled because he still didn't know what was wrong.
Tim P,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1757906741540
This repair (leak in the AC pipes and freezing) was originally supposed to be under my home warranty which didn't cover non moving parts. The repairman gave me a quote of $315 to fix it. This is what the warranty company would have paid them. Since it wasn't covered and he gave me that quote, I said go ahead and started writing a check. I had a Dr appointment and left and he came back later while I was gone and told my wife it was $642 so that is what we paid. Doesn't seem right that we would be charged more than double to get paid that day vs having to wait for the warranty company to pay them in probably 2-4 weeks.
Martin G,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1757654815565
3rd visit from your company and today my air still doesn’t work?
Kathryn P,
Customer service response - We apologize for the trouble you've faced, Kathryn. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1757298291312
6 service calls, 6 times to my house! And my refrigerator is in literal worse shape than when we started. I gave up and bought a new unit.
Chastity W,
Customer service response - We apologize for the trouble you've faced, Chastity. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1756175467532
