1720 Old Fort Parkway Reviews

Frank was here yesterday morning & pulled fridge out to look under & attached testing unit to the lead unit for trbl. Hecsaid reading in fridge was 32degrees. I had doors open to remove & clean out for 4 plus hrs. I told him & also that ice maker was not making ice. He said he put new icemaker part in & left saying mayvtake little time to freeze. Ice slowly started & freeze food until early today around 7:00 AM I noticed no ice or cool temp in freezer area. All fridge b was lots warmer inside. I closed doors & lifted ice maker bail. Still not working to this hour. I'll cl AHS to see if Frank can get back out here.we also have a water line connected to a purifier in our garage back of fridg.

Arrival window: 8AM-5PM. No way to confirm when they’re coming, no way to contact the technician beforehand. We missed the appointment because no one was at home when they finally arrived at a random time. The technician, John, rescheduled the appointment for later in the week and then put in the notes to call us beforehand so we could be there when they arrived. On the appointment day, no one showed. Finally at 6:54PM- already outside of the arrival window, and with no advance phone call- I received an automated text message saying the technician was on his way. It was the same technician, John. Out at dinner, we then received a notice of a $100 bill that they billed our home warranty for arriving at the house (again, after the scheduled service window, past 7PM at this point), for having shown up and done no work. If my home warranty didn’t automatically choose this company, I would never choose them for any work whatsoever.

The first technician cancelled on me last minute. The second technician was very nice but had to order parts which delayed the repairs over the weekend. The third technician cancelled mid day. The fourth technician did the same. The gentleman who actually fixed my dryer was great. However Sears’ customer service regarding all the last minute cancellations was non existent. It was evident Sears could care less about their customers. I’ve asked the company that contracts you not to employ you again.

JUSTIN, THE TECHNICIAN WAS VERY NICE AND PROFESSIONAL. HE DIAGNOSED THE PROBLEM, THEN TRIED TO ORDER THE PART AND YOU DENIED HIM, SO I AM NOT A HAPPY CAMPER AT ALL. SEARS WOULD NOT LET JUSTIN DO HIS JOB. WILL BE COMPLAINING TO FIRST AMERICAN, OUR HOME WARRANTY COMPANY. RIDICULOUS

My refrigerator is repaired and I’m happy about that but the timeframe with this company was horrible. The first appointment took over a week and the repair took 3 weeks for the next appointment. Everyone does not have the money to go purchase a new refrigerator while waiting on the repair company to fit you into their schedule. It’s very inconvenient that there is no phone number to call. The AI generated chat is horrible. No help at all. The second technician was not very friendly and was rude when I asked him about the water pitcher not working. I would not suggest this service. Update: Still not working. No technician showed up for 3rd appt. This is the worst company. I will be filing a BBB complaint.

You cannot talk to an actual person when trying to schedule a repair. They were supposed to come out last Friday 9/27 and after being “the next stop” in the afternoon, it went to being rescheduled to 10/18!!! I should have been first in line on Monday. I still cannot get this repair scheduled any earlier. I am very disappointed and very very sorry that I bought this home warranty.

I was charged $439.95 in Labor for a 20 minute repair. The technician was in my home a maximum of 20 minutes. He then sat in his car outside my house playing on his phone for the next hour and a half to make it look like the service took a long time. Updating my review to mention I called the number in the response below and they refused to help me in any way.

He didn’t do any thing