1720 Old Fort Parkway Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.6/5 (204 reviews)

Vickie M

June 11, 2024

He was already late! Didn’t arrive till about 6:30! Came in looked at stove and was asking who hooked it up and how did the dent get in the back! I told him it was a new stove that came that way! Well in the end he did nothing saying we need to get an electrician and the circuit in the box needed to be changed to a 240 instead of the 120 that’s in there! So I asked him how did it work before and he gave an off the wall answer as if I was lying that the stove hadn’t been working! He pack his bag and walked out without saying anything!

Source: Google

Customer service response - Thank you for taking the time to bring this to our attention, Vickie. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.

Sears Home Services on June 11, 2024

APRIL W

October 30, 2023

This company was sent as a warranty claim through Asurion. The first time they were sent I was not notified. The second time they called me 15 minutes before their window expired (which was an 8-5 window) to let me know they would not be showing up. They rescheduled and finally made it to my house. The repair could not be completed due to a part being unavailable. The tech did not submit the paperwork correctly so my warranty company sent another tech out. This tech refused to even work on my appliance and left. His attitude and demeanor was one of he did not care about customer service or helping with the issue. So four attempts by this company and nothing has been fixed and the proper paperwork has not been submitted. I would not recommend this company.

Source: Google

colin R

November 15, 2023

I originally was set up between 8am-5pm. I kept watching my appointment and where my technician was on the app. It went to 4:04pm, then to 5:07m, then to 7:07 pm. I finally received a call from the technician, who was extremely friendly and apologetic, who said he still had about an hour and a half worth of work but he could get to our house by 9pm. I told him I would have to reschedule. The only reason I am using Sears for a repair is because it’s a warranty through AHS. This is one of many issues with them. I would not recommend using them unless they are your only option.

Source: Google

Robert J

November 16, 2023

Sears charged me $249.00 just for the Technician to come to my home and assess the problem. Furthermore, whether I agreed with his diagnosis or not I was given no choice but to pay the fee. Now you’re asking me to rate the Technician’s performance. How absurd!! You (Sears Home Repair) got more than the cost of repair was worth. Sorry, can’t in good conscience rate an overinflated action.

Source: Google

Ruth M

November 28, 2023

Guy was great but left knowing it was not fixed and now we haven’t heard from Sears to come back and finish job?!?!

Source: Google
Average Rating: 4.6/5 (204 reviews)