1720 Old Fort Parkway Reviews

I originally was set up between 8am-5pm. I kept watching my appointment and where my technician was on the app. It went to 4:04pm, then to 5:07m, then to 7:07 pm. I finally received a call from the technician, who was extremely friendly and apologetic, who said he still had about an hour and a half worth of work but he could get to our house by 9pm. I told him I would have to reschedule. The only reason I am using Sears for a repair is because it’s a warranty through AHS. This is one of many issues with them. I would not recommend using them unless they are your only option.

Sears charged me $249.00 just for the Technician to come to my home and assess the problem. Furthermore, whether I agreed with his diagnosis or not I was given no choice but to pay the fee. Now you’re asking me to rate the Technician’s performance. How absurd!! You (Sears Home Repair) got more than the cost of repair was worth. Sorry, can’t in good conscience rate an overinflated action.

Guy was great but left knowing it was not fixed and now we haven’t heard from Sears to come back and finish job?!?!