2931 Knoxville Center Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
Brenda M
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on January 24, 2024
Melvin E
Customer service response - Your excellent rating made our day! Thank you for choosing Sears Appliance Repair, and we hope your positive experience with our Appliance Repair service leads you to recommend us to friends and family.
Sears Home Services on January 16, 2024
Cheryl D
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on January 26, 2024
Jack W
Customer service response - Your excellent rating made our day! Thank you for choosing Sears Appliance Repair, and we hope your positive experience with our Appliance Repair service leads you to recommend us to friends and family.
Sears Home Services on February 05, 2024
Patsy P
Jessica F
Very professional and fixed our issue right away!
Darrel F
Very friendly and helpful
Charlie R
Mike did an amazing job replacing the water valves on our LG washer. Very quick and professional.
Brian D
Anthony A
Overall experience was pretty bad all said and done. Lady on the phone said I could pay cash and the technician was really rude about the fact that apparently they don’t accept cash in the field. I asked speak to a manager and he said he didn’t have one, yet he was clearly an employee. Each time I sought remedy to pay in cash he responded, we will just bill you. I did pay by card but was frustrated by that terrible customer service. Lastly, the technician showed me the parts he was going to order and they were definitely the wrong part. I had to reftrofit the new dryer element onto the old one’s bracket. So I paid 150 to watch and learn how to take my dryer apart. At least the technician was there on time.
Customer service response - We apologize for the trouble you've faced, Anthony. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on October 29, 2024
