2931 Knoxville Center Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
Jack W
Customer service response - Your excellent rating made our day! Thank you for choosing Sears Appliance Repair, and we hope your positive experience with our Appliance Repair service leads you to recommend us to friends and family.
Sears Home Services on February 05, 2024
Patsy P
Jessica J
Very professional and fixed our issue right away!
Darrel F
Very friendly and helpful
Charlie R
Mike did an amazing job replacing the water valves on our LG washer. Very quick and professional.
Brian D
Anthony A
Overall experience was pretty bad all said and done. Lady on the phone said I could pay cash and the technician was really rude about the fact that apparently they don’t accept cash in the field. I asked speak to a manager and he said he didn’t have one, yet he was clearly an employee. Each time I sought remedy to pay in cash he responded, we will just bill you. I did pay by card but was frustrated by that terrible customer service. Lastly, the technician showed me the parts he was going to order and they were definitely the wrong part. I had to reftrofit the new dryer element onto the old one’s bracket. So I paid 150 to watch and learn how to take my dryer apart. At least the technician was there on time.
Customer service response - We apologize for the trouble you've faced, Anthony. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on October 29, 2024
Carol R
Our house has been flooded after the repairman left.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on March 16, 2025
David M
Incompetent staff. Waiting now for 2 months for our washing machine to ve fixed. Constantly feed lies about why they have to reschedule. Last lie was told they needed parts, even though they had the parts delivered to my house. Now we have to wait another 3 weeks.
Customer service response - We apologize for the trouble you've faced, David. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on January 06, 2025
Marcus W
Gentleman came out spent a few mins with my mom’s washer and then said the noise filter, main board and lcd was bad. I paid 160.00 for nothing. I watched a YouTube video, tested the electrics, ordered the noise filter and fixed it in less than 1 hour. They know it’s free money even if they don’t do anything. Stay away!!!
Customer service response - We apologize for the trouble you've faced, Marcus. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on December 01, 2024
