2931 Knoxville Center Dr Reviews

Mike did an amazing job replacing the water valves on our LG washer. Very quick and professional.

Overall experience was pretty bad all said and done. Lady on the phone said I could pay cash and the technician was really rude about the fact that apparently they don’t accept cash in the field. I asked speak to a manager and he said he didn’t have one, yet he was clearly an employee. Each time I sought remedy to pay in cash he responded, we will just bill you. I did pay by card but was frustrated by that terrible customer service. Lastly, the technician showed me the parts he was going to order and they were definitely the wrong part. I had to reftrofit the new dryer element onto the old one’s bracket. So I paid 150 to watch and learn how to take my dryer apart. At least the technician was there on time.

Our house has been flooded after the repairman left.

Incompetent staff. Waiting now for 2 months for our washing machine to ve fixed. Constantly feed lies about why they have to reschedule. Last lie was told they needed parts, even though they had the parts delivered to my house. Now we have to wait another 3 weeks.

Gentleman came out spent a few mins with my mom’s washer and then said the noise filter, main board and lcd was bad. I paid 160.00 for nothing. I watched a YouTube video, tested the electrics, ordered the noise filter and fixed it in less than 1 hour. They know it’s free money even if they don’t do anything. Stay away!!!

The appointment was made for me by Sears and I was notified until go the email at 7:03 the morning of service. My husband had a Drs appointment for 8 and 9:30 that same morning. Tried to cancel, wasn't open that early.Had recorded message from Austin would be at my house by 11:30.Called him back but could only leave message.Never heard back,don't know if got message or came and no one home.Should be better communicating, never had this happen in all the years been using Sears for my maintenance