2931 Knoxville Center Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
Marcus W
Gentleman came out spent a few mins with my mom’s washer and then said the noise filter, main board and lcd was bad. I paid 160.00 for nothing. I watched a YouTube video, tested the electrics, ordered the noise filter and fixed it in less than 1 hour. They know it’s free money even if they don’t do anything. Stay away!!!
Customer service response - We apologize for the trouble you've faced, Marcus. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on December 01, 2024
Wade C
I'd love to change this to a 5 star review. Since the Sears Appliance Warranty started being covered by Cinch it has been a challenge to talk to someone and get things done though I still pay my monthly warranty bill and have already paid my $100 deductible. I'm in the system so give me a call and we can discuss. My fridge and freezer have been out for 2 weeks and though I was given from 8am to 5pm today as my window for repair today no technician has been assigned. When I call this number it takes me to the main robo IVR which is not helpful.
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on September 07, 2024
Cheryl B
The appointment was made for me by Sears and I was notified until go the email at 7:03 the morning of service. My husband had a Drs appointment for 8 and 9:30 that same morning. Tried to cancel, wasn't open that early.Had recorded message from Austin would be at my house by 11:30.Called him back but could only leave message.Never heard back,don't know if got message or came and no one home.Should be better communicating, never had this happen in all the years been using Sears for my maintenance
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on May 28, 2024
