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2931 Knoxville Center Dr Reviews
Read reviews from customers who used our services at 2931 Knoxville Center Dr
Total reviews
82
Average Rating
4.4/5
I'd love to change this to a 5 star review. Since the Sears Appliance Warranty started being covered by Cinch it has been a challenge to talk to someone and get things done though I still pay my monthly warranty bill and have already paid my $100 deductible. I'm in the system so give me a call and we can discuss. My fridge and freezer have been out for 2 weeks and though I was given from 8am to 5pm today as my window for repair today no technician has been assigned. When I call this number it takes me to the main robo IVR which is not helpful.
Wade C,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1725764940826
The appointment was made for me by Sears and I was notified until go the email at 7:03 the morning of service. My husband had a Drs appointment for 8 and 9:30 that same morning. Tried to cancel, wasn't open that early.Had recorded message from Austin would be at my house by 11:30.Called him back but could only leave message.Never heard back,don't know if got message or came and no one home.Should be better communicating, never had this happen in all the years been using Sears for my maintenance
Cheryl B,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1716884000619
