236 S Roane St Reviews

Shocking cost, but stuck with weighing the total after considering the visit cost. We could have gotten our replacement part for GE gas oven igniter for $94.00 they charged $250 for part and $340 for labor for 15 minutes of work. Looks like the CEO Lampert knew how to run Sears into bankruptcy, buy it, liquidate its assets and then still keep a hand in overcharging customers. Try speaking to a human… it’s all AI. This is in Harriman, TN. Don’t use this company… hire another GE services. The technician was polite but helpless. Also the reviews presented on the website DO NOT reflect the totality of the written reviews.

I five the technician 5 stars. The 1 star is for the appointment hasle. It took 4 appointments with little to no communication on the app other than technician will be here between 8-5, do you want to cancel or reschedule. The technician Francis was great, knowledgeable and got everything fixed rather quickly so I give him 5 stars. Ai will not let you speak to anyone or escalate to a person. It just repeats the same message over and over again. My guess is sears overlooks their technicians and they cannot possibly get done what is on their schedule. Said thing is sears used to be the best appliance repair company out there.

Scam alert!!!! After 5 minutes of looking at our refrigerator, we were told that we would need a new $2300 door for a crimped wire. We declined at the cost of $150. After calling someone else, it was fixed by replacing the motherboard for $240. I tried to get a refund for the misdiagnosed part. My request was to go to the billing and I was to hear within 3 days. I never heard from anyone. Never never never will I use these people again!!!!

First of THREE service calls: I missed work and wasted a day all to have my repair technician cancel my first service call stating it was requested for the wrong appliance. I have email documentation proving it was the correct appliance. SECOND service call: Appointment was rescheduled and no one showed up to my 2nd service call. THIRD service call: I received a text stating the service technician would arrive between 3pm-4pm. He arrived at 11:30am. Then he was rude, hurried and said it was an issue with my dryer venting and "we don't do that." He was in my home for 5 minutes max!!

The Tech. was very knowledgeable of the AC Unit. He let me know what and why he was doing to fix the problem. Overall I am very pleased with his work< (it will take ;time to see if what he did will fix the problem

The technician was great when he arrived. My appointment was from 8-5 which meant I had to be home. You cancelled the appointment 4 times at the end of the day. Your IT system for scheduling is inefficient and does not provide good customer service.

The only positive I can say is the technician was on time. He was here 5 minutes, said we need to call LG because there was a leak after using his temp gun. After further follow up, there was no leak, temperatures were fine and accurate and it only needed the board reset. Certainly wouldn’t use them again or recommend using them based on our experience.

Your service man arrived at our home at 2:20PM and handed me an invoice at 3:25PM for $978.72. Total parts including taxes was $444.67. Total labor was $534.05 for an hour and five minutes, how can you justify approximately $500 an hour for labor?

This is the worst service ever! I have a warranty and the first day the service tech was supposed to came they never showed up but I got a text asking to review the service tech. I called customer service and they apologized and said the y would send someone out the next day, waited all day again tulle the afternoon, tech said theirs is a paid call, I said no I have a warranty, he proceeded to work on my dryer and then came to me and stated I needed to call my warranty company to create a new authorization so they can be paid, I said no problem, I proceeded to call my warranty company and my wife went downstairs to load that dryer and she came back to me with a note saying the control board was replaced and needed to be programmed and the thermostat needed to be installed and he left! Seriously! This is unacceptable! This is horrible service. I called back to sears and of course got the run around with different call center people who could not help but yet they understand how frustrating the situation was, come on man! Standard BS call center verbiage.

Very very poor service !! Initially, they came out on time to diagnose My washer problem they ordered the part they had me pay for everything upfront, which I did and we scheduled an appointment for a week later they did not show up. I had to call. I had to rearrange my schedule for the next day and they promised they’d be the first one out at 8 o’clock in the morning. They were not. I was not gonna be available the rest of the day because I was going out of town and so my washer was never fixed. So they have totally lied, and it was very hard to get a hold of anybody!