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236 S Roane St Reviews
Read reviews from customers who used our services at 236 S Roane St
Total reviews
113
Average Rating
4.3/5
Tony P,
Customer service response - Thank you for the amazing 5-star review, Tony! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1789506946447
Sarah E,
Customer service response - Thank you for the amazing 5-star review, Sarah! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1789087073526
I would NOT recommend Sears. They are too big of a company and don’t care about their customer service. It took me two months to get this dryer fixed. No fault of the technician all the fault of corporate. You cannot reach an individual. It’s all done by AI. And AI has no understanding. Sears is really missing the Mark. They had no time slots in the beginning. They will give you a window from 8 AM to 5 AM so you have to take an entire day off of work, the first visit was to find out what parts they needed, the second visit they canceled at 12 noon so I could not go to work, lost the second day of work, and the third they were supposed to be at my home at 9:30 but arrived at noon. My technician was a wonderful individual. Very knowledgeable and a great representative. I highly recommend him but not Sears.
Marjorie S,
Customer service response - Thank you for your feedback, Marjorie. We apologize for the inconvenience caused by the scheduling and communication issues, and we're glad to hear the technician provided knowledgeable and great service.
Sears Home Services on 1788983499238
Prompt, knowledgeable and made sure my AC issues were resolved. Nice guy also!
Bobby W,
Customer service response - Thank you for your feedback, Bobby! We're glad to hear the technician was prompt, knowledgeable, and resolved your AC issues.
Sears Home Services on 1787709785391
John R,
Customer service response - Thank you for the amazing 5-star review, John! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1787058964470
Our tech figured out the problem and did a great job on the repair
pat G,
Customer service response - Thank you for the amazing 5-star review, Pat! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1787011025720
Very nice, respectful, and did work clean and very satisfied.
Tommy S,
Customer service response - Thank you for your feedback, Tommy! We're glad to hear you were satisfied with the clean and respectful service.
Sears Home Services on 1786985131627
Arrived right on time, very professional and knowledgeable.
rick G,
Customer service response - Thank you for your feedback, Rick! We're glad to hear the technician was punctual, professional, and knowledgeable.
Sears Home Services on 1786726273991
Lisa W,
Customer service response - Thank you for the amazing 5-star review, Lisa! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1786667005566
Trevor diagnosed the AC issue and finally found the problem, and fixed it. He arrived on time.
Christine S,
Customer service response - Thank you for your feedback, Christine! We're glad to hear Trevor was punctual and able to diagnose and fix your AC issue.
Sears Home Services on 1785264939420
Graham W,
Customer service response - Thank you for the amazing 5-star review, Graham! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1784821462655
Kylen was great, diagnosed the defective thermostat, ordered the part, and had it installed within a few days. Great service!
Jeffrey J,
Customer service response - Thank you for your feedback, Jeffrey! We're glad to hear Kylen provided great service by diagnosing and quickly fixing the thermostat issue.
Sears Home Services on 1784768478339
Tafonda S,
Customer service response - Thank you for the amazing 5-star review, Tafonda! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1784753627587
Daniel S,
Customer service response - Thank you for the amazing 5-star review, Daniel! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1784657836775
Michael,
Customer service response - Thank you for the amazing 5-star review, Michael! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1784467582297
Glenda C,
Very professional and friendly technician
Anthony G,
Customer service response - Thank you for your feedback, Anthony! We're glad to hear the technician was professional and friendly.
Sears Home Services on 1783960525987
Excellent service. Provided complete details of our refrigerator. Very knowledgeable.
Stan W,
Customer service response - Thank you for your feedback, Stan! We're glad to hear you received excellent service and found the technician knowledgeable and thorough with the details of your refrigerator.
Sears Home Services on 1782855362630
Excellent service on my central ac—addition of Freon to the system will keep me cool and lower my running costs! Trevor did an excellent job, from diagnosis to complete, needed repair. He was very pleasant to work with, very thorough, and very professional. I feel very confident in Trevor’s work in particular and in Sears service in general!
MARILYM S,
Customer service response - Thank you for your feedback, Marilym! We're glad to hear the service on your central AC was excellent and that the addition of Freon will help keep you cool and lower costs.
Sears Home Services on 1782495571495
Good service
Donna F,
Customer service response - Thank you for your feedback, Donna! We're glad to hear you received good service.
Sears Home Services on 1780413922786
Competent, professional and courteous. Highly recommend.
John R,
Customer service response - Thank you for your feedback, John! We're glad to hear the service was competent, professional, and courteous, and we appreciate your recommendation.
Sears Home Services on 1779500505937
Very, very good service, very detailed.
Ron W,
Customer service response - Thank you for your feedback, Ron! We're glad to hear you received very detailed and good service.
Sears Home Services on 1775337851733
The technician took the time to explain in details ways to improve performance, to maintain optimal performance from my HVAC unit. He explained the for of operability in layman's terms. I appreciated that.
Karen L,
Customer service response - Thank you for your review, Karen! We're glad to hear that the technician took the time to explain everything clearly and help you maintain your HVAC unit's performance.
Sears Home Services on 1774915126147
Courteous and efficient service.
Tim W,
Customer service response - Thank you for your review, Tim! We're glad to hear you found our service courteous and efficient.
Sears Home Services on 1772755981295
Problem was found but not repaired. The time it takes to get a repairman to me seems to be a long time . I am only hope repair will be soon
Paul S,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1772670429335
