236 S Roane St Reviews

Read reviews from customers who used our services at 236 S Roane St


Total reviews

90


Average Rating

4.2/5

November 08, 2023
Overall rating

Austin was awesome. He was knowledgeable about my dryer and was professional and polite. Excellent service

Joan F,

December 21, 2023
Overall rating

Bonnie B,

December 21, 2023
Overall rating

Steven P,

November 17, 2023
Overall rating

Astral M,

November 20, 2023
Overall rating

Arrived when they said, parts arrived with days. Came back out and had microwave repaired within 1 hr. VERY IMPRESSIVE!

James L,

November 22, 2023
Overall rating

Excellent service. The parts were shipped directly to me. The technician contacted me to tell me he was on his way as scheduled. He did his job efficiently, timely and professionally. Thankful I have this service.

Beverly K,

November 22, 2023
Overall rating

Austin was professional,courteous and knowledgeable. 5 stars!

Dawn C,

November 22, 2023
Overall rating

We always rely on Sears for appliance repair and are never disappointed. Today was no different. Austin was very prompt, professional and helpful. We do appreciate him!

Suzie H,

October 13, 2024
Overall rating

The service technician was was great but unfortunately this is the third time they've sent someone out and I'm still having issues. Hopefully the manufacturer warranty will resolve the problem.

Maurice C,

Customer service response - Thank you for your feedback and for acknowledging the service technician's efforts. We apologize for the ongoing issues and hope the manufacturer warranty will provide a resolution soon.

Sears Home Services on 1728801088952

July 25, 2024
Overall rating

James is very professional. I'm so happy to have my appliances repaired. My only comment for continuous improvement would be to arrive when first scheduled, as each subsequent delay impacts my work schedule. But I understand that some jobs take longer than expected and so each next job gets delayed. Also, it would be helpful to be given the opportunity to clean an area that doesn't see the light often, or for James to ask for a broom or rag during or after the work. Either way, I'm grateful for the repairs.

Tennessee F,

Customer service response - Thank you for your insightful feedback and for recognizing James's professionalism. We apologize for the scheduling inconvenience and will work on improving communication and efficiency to better serve you in the future.

Sears Home Services on 1721961975500

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