236 S Roane St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Steven P
Astral M
James L
Arrived when they said, parts arrived with days. Came back out and had microwave repaired within 1 hr. VERY IMPRESSIVE!
Beverly K
Excellent service. The parts were shipped directly to me. The technician contacted me to tell me he was on his way as scheduled. He did his job efficiently, timely and professionally. Thankful I have this service.
Dawn C
Austin was professional,courteous and knowledgeable. 5 stars!
Suzie H
We always rely on Sears for appliance repair and are never disappointed. Today was no different. Austin was very prompt, professional and helpful. We do appreciate him!
Maurice C
The service technician was was great but unfortunately this is the third time they've sent someone out and I'm still having issues. Hopefully the manufacturer warranty will resolve the problem.
Customer service response - Thank you for your feedback and for acknowledging the service technician's efforts. We apologize for the ongoing issues and hope the manufacturer warranty will provide a resolution soon.
Sears Home Services on October 13, 2024
Tennessee F
James is very professional. I'm so happy to have my appliances repaired. My only comment for continuous improvement would be to arrive when first scheduled, as each subsequent delay impacts my work schedule. But I understand that some jobs take longer than expected and so each next job gets delayed. Also, it would be helpful to be given the opportunity to clean an area that doesn't see the light often, or for James to ask for a broom or rag during or after the work. Either way, I'm grateful for the repairs.
Customer service response - Thank you for your insightful feedback and for recognizing James's professionalism. We apologize for the scheduling inconvenience and will work on improving communication and efficiency to better serve you in the future.
Sears Home Services on July 25, 2024
Alice F
The work was good the technician was down right rude and unhelpful. We moved the dryer to another room ( about 10 ft from where it goes) so it would be easier to work on. He said since it was not plugged in he couldn't test it. I said then I'll move it back and plug it in. When he said he was done. I expected him to move or help move the dryer back. His response is they don't move equipment. I had to ask 3 more times to get him to stay 10 more minutes so I could move the dryer and plug it in to make sure it works. He made a noise then, said ok but I am going to my truck to make phone calls for other customers. On the bright side he didn't get rude with my special needs son who would not leave him alone.
Customer service response - Thank you, Alice, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on March 11, 2024
Mark S
No resolution to the issue the repair tech was called here for. Was told we would just have to live with it.
Customer service response - Thank you, Mark, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on February 08, 2024
