236 S Roane St Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.3/5 (59 reviews)

James L

November 20, 2023

Arrived when they said, parts arrived with days. Came back out and had microwave repaired within 1 hr. VERY IMPRESSIVE!

Source: Google

Beverly K

November 22, 2023

Excellent service. The parts were shipped directly to me. The technician contacted me to tell me he was on his way as scheduled. He did his job efficiently, timely and professionally. Thankful I have this service.

Source: Google

Dawn C

November 22, 2023

Austin was professional,courteous and knowledgeable. 5 stars!

Source: Google

Suzie H

November 22, 2023

We always rely on Sears for appliance repair and are never disappointed. Today was no different. Austin was very prompt, professional and helpful. We do appreciate him!

Source: Google

Maurice C

October 13, 2024

The service technician was was great but unfortunately this is the third time they've sent someone out and I'm still having issues. Hopefully the manufacturer warranty will resolve the problem.

Source: Google

Customer service response - Thank you for your feedback and for acknowledging the service technician's efforts. We apologize for the ongoing issues and hope the manufacturer warranty will provide a resolution soon.

Sears Home Services on October 13, 2024

Tennessee F

July 25, 2024

James is very professional. I'm so happy to have my appliances repaired. My only comment for continuous improvement would be to arrive when first scheduled, as each subsequent delay impacts my work schedule. But I understand that some jobs take longer than expected and so each next job gets delayed. Also, it would be helpful to be given the opportunity to clean an area that doesn't see the light often, or for James to ask for a broom or rag during or after the work. Either way, I'm grateful for the repairs.

Source: Google

Customer service response - Thank you for your insightful feedback and for recognizing James's professionalism. We apologize for the scheduling inconvenience and will work on improving communication and efficiency to better serve you in the future.

Sears Home Services on July 25, 2024

Alice F

March 11, 2024

The work was good the technician was down right rude and unhelpful. We moved the dryer to another room ( about 10 ft from where it goes) so it would be easier to work on. He said since it was not plugged in he couldn't test it. I said then I'll move it back and plug it in. When he said he was done. I expected him to move or help move the dryer back. His response is they don't move equipment. I had to ask 3 more times to get him to stay 10 more minutes so I could move the dryer and plug it in to make sure it works. He made a noise then, said ok but I am going to my truck to make phone calls for other customers. On the bright side he didn't get rude with my special needs son who would not leave him alone.

Source: Google

Customer service response - Thank you, Alice, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.

Sears Home Services on March 11, 2024

Mark S

February 08, 2024

No resolution to the issue the repair tech was called here for. Was told we would just have to live with it.

Source: Google

Customer service response - Thank you, Mark, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.

Sears Home Services on February 08, 2024

Heather W

July 29, 2025

First of THREE service calls: I missed work and wasted a day all to have my repair technician cancel my first service call stating it was requested for the wrong appliance. I have email documentation proving it was the correct appliance. SECOND service call: Appointment was rescheduled and no one showed up to my 2nd service call. THIRD service call: I received a text stating the service technician would arrive between 3pm-4pm. He arrived at 11:30am. Then he was rude, hurried and said it was an issue with my dryer venting and "we don't do that." He was in my home for 5 minutes max!!

Source: Google

Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on July 23, 2025

william M

July 06, 2025

The Tech. was very knowledgeable of the AC Unit. He let me know what and why he was doing to fix the problem. Overall I am very pleased with his work< (it will take ;time to see if what he did will fix the problem

Source: Google

Customer service response - Thank you for your kind words, William! We're glad to hear our technician was knowledgeable and kept you informed. We hope the fix resolves the issue, and we're here if you need further assistance.

Sears Home Services on July 07, 2025

Average Rating: 4.3/5 (59 reviews)

Showing 31 - 40 reviews

PaginationPagination
See all details for 236 S Roane St