236 S Roane St Reviews

Negative five stars to Sears and tech. First visit he had to call someone to find out if Range was gas or electric (it has burners that make fire). After I asked, he acknowledged that he didn’t work on my brand, but ordered parts. At that point I requested from manufacturer and Sears to send different tech. Sears ignored my request and sent the same guy, who put in the parts that still don’t work and he broke soapstone side piece in the process. When he walked out after installing nonworking parts he was surprisingly rude, which I have immortalized in text.. Also, posting to Facebook messages gets you nothing but “sorry for the inconvenience “. Sears Service is the low-bid contractor that manufacturers use, so you’re not likely to get the most experienced techs if they’re not paid enough, so unless you have a simple repair or get lucky, you’re likely to be very disappointed and without appliance for a long time. Look on Facebook or web-comments overwhelmingly negative.

Never ever use this company. They came to our home in attempt to repair a dishwasher. Had to order parts which was fine until it took forever. I end up going to Patterson's in midtown and ordered my own part. It arrived the next day. (From Pattersons) Called Sears back to install the part I purchased but they could not come out even though we had an appointment for that day. (They cancelled our appointment bc our part through them still had not arrived). I contacted a different repair man to install our part. He is out of Lenoir City btw. We paid upfront for Sears services and to this day, we are still waiting for a refund. This has been roughly a month and a half wait for our $341.61 refund. Sears sux!!!!!!!! Give us our money back! Another stupid reply below. Contact us on FB. All details and amount owed are listed Telling yall, do not use Sears.