1000 Rivergate Parkway Ste 5 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Dwight S
I waited for 9 plus hours on Friday with no communication and got an email after 5PM telling me they had rescheduled my appointment, with NO explanation why. Then I got an email on Monday night they would be there between 8 and 9AM. Did not show up until after 11:30AM. Technician was thorough and did a great job. Very poor customer service on getting to the call and communicating with the customer on when they will be there.
Customer service response - Thank you for your feedback, Dwight. We're glad to hear the technician did a great job, but we apologize for the communication issues and delays you experienced.
Sears Home Services on February 04, 2025
Shelley C
Excellent. Very professional and took care of the problem quickly!
Customer service response - Thank you for your positive feedback, Shelley! We're pleased to hear you found our service excellent and professional.
Sears Home Services on December 12, 2024
Bunch O
He is the best repairman. I would request him every single time if I could! when I see his name in the service order, I get so happy because ai know 100% I am gonna get my appliance fixed. he’s trustworthy, knowledgeable & courteous. I appreciate his work!
Customer service response - Thank you for your wonderful feedback! We're thrilled to hear that our repairman has consistently provided you with trustworthy, knowledgeable, and courteous service.
Sears Home Services on December 01, 2024
Toni M
The technician called to give an arrival time. He was punctual and knowledgeable about the repairs needed for my washer and dryer. He explained the pricing and warranty very thorough. I will definitely use this company again
Customer service response - Thank you for your positive feedback, Toni! We're glad to hear our technician was punctual, knowledgeable, and thorough in explaining the repairs and warranty.
Sears Home Services on November 13, 2024
Jafar
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on November 11, 2024
Margaret B
Very please with Justin, he assessed my washer ,inspected it throughly found my problem and completed the task and told me if it started up again to call. Very polite and promp.
Customer service response - Thank you for your positive feedback, Margaret! We're delighted to hear that Justin was thorough, polite, and prompt in addressing your washer issue.
Sears Home Services on October 20, 2024
Russell H
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on October 14, 2024
Ray T
Justin was prompt and went right to the source of the noise and fixed the washing machine in no time at all.
Customer service response - Thank you for your positive feedback! We're delighted to hear that Justin was prompt and efficient in fixing your washing machine.
Sears Home Services on October 08, 2024
Jo N
Nice person. Efficient
Customer service response - Thank you for your positive feedback! We're glad to hear that you found our service both pleasant and efficient.
Sears Home Services on September 17, 2024
Gigi N
Customer service response - Thank you for the amazing 5-star review, Gigi! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on August 29, 2024
