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1000 Rivergate Parkway Ste 5 Reviews
Read reviews from customers who used our services at 1000 Rivergate Parkway Ste 5
Total reviews
98
Average Rating
4.3/5
Braydon was very good and efficient. Unfortunately he was not supplied with the necessary part.
Sam C,
Customer service response - Thank you for your feedback, Sam! We're glad to hear Braydon was good and efficient, and we apologize for the inconvenience regarding the part.
Sears Home Services on 1788478398749
Jennifer L,
Customer service response - Thank you for the amazing 5-star review, Jennifer! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1786656410029
Appreciate the updates as to when to expect the service tech to arrive and the photo as well. The service tech was very professional in solving the issue we had and diagnosed the problem quickly - also he was very considerate with our appliances and took care to protect the range under the microwave he was servicing.
Steve S,
Customer service response - Thank you for your feedback, Steve! We're glad to hear you appreciated the updates and that the service tech was professional, quick in diagnosing the problem, and considerate with your appliances.
Sears Home Services on 1786470270623
This repair was completed through a home warranty. Although there were issues with receiving the repair part, there was no issue in rescheduling. He was always on time completed the work efficiently and cleaned up after himself.
Mark K,
Customer service response - Thank you for your feedback, Mark! We're glad to hear the technician was punctual, efficient, and maintained cleanliness despite the part delivery issues.
Sears Home Services on 1785520106625
WadeCarol H,
Customer service response - Thank you for the amazing 5-star review, WadeCarol! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1785516640202
Melissa C,
Customer service response - Thank you for the amazing 5-star review, Melissa! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1785503304637
Franklin P,
Customer service response - Thank you for the amazing 5-star review, Franklin! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1784742233736
Frank is communicative and kind. He is a wealth of knowledge and has thoroughly explained every step of the process.
Benjamin R,
He was very informative and explained in detail what was happening with our unit. We have a home warranty that charges 150 per claim besides our monthly premium. The warranty did not cover for him to clean the coils which is what he did. I was charged 70 for the cleaning of our air conditioner.
Marge M,
Customer service response - Thank you for your feedback, Marge! We're glad to hear the technician was informative and detailed, and we appreciate your understanding regarding the additional charge for cleaning the coils.
Sears Home Services on 1784216440836
After making seven calls before me, he got the repair completed in a timely and professional manner without any reservations.
Darrell M,
Customer service response - Thank you for your feedback, Darrell! We're glad to hear the technician completed the repair in a timely and professional manner.
Sears Home Services on 1783375754607
Richard was super, prompt, thorough and very knowledgeable had my dryer up and running in very short order.
Scott M,
Customer service response - Thank you for your feedback, Scott! We're glad to hear Richard was prompt, thorough, and knowledgeable in getting your dryer up and running quickly.
Sears Home Services on 1781567518770
Frank did a great job
Ben M,
Customer service response - Thank you for your feedback, Ben! We're glad to hear Frank did a great job.
Sears Home Services on 1780512794918
Service agent Billy was wonderful. He was on time, and had had my unit running in no time. Very nice man. Their AI customer service is horrible!! Very frustrating!
R S,
Customer service response - Thank you for your feedback, R Salas! We're glad to hear Billy was wonderful and efficient, but sorry to hear about your experience with the AI customer service.
Sears Home Services on 1778797713683
Very knowledgeable. Was on time and polite.
Lynn S,
Customer service response - Thank you for your feedback, Lynn! We're glad to hear the service was knowledgeable, on time, and polite.
Sears Home Services on 1778764789940
Slav is the best. Professional, knowledgeable, and good at what he does.
David S,
Customer service response - Thank you for your feedback, David! We're glad to hear Slav was professional, knowledgeable, and excelled in his work.
Sears Home Services on 1778271341051
Technician was polite and profesional! Best of all made the repair correctly the first time!
Douglas G,
Customer service response - Thank you for your feedback, Douglas! We're glad to hear the technician was polite, professional, and made the repair correctly the first time.
Sears Home Services on 1777567945420
We had the pleasure to have Richard-Service Technician repair our dryer that would not heat. Richard was very friendly, professional and prompt. Communication was great with all details from start to finish! Very Happy Customer!
Sandra G,
Customer service response - Thank you for your feedback, Sandra! We're glad to hear Richard was friendly, professional, and prompt, ensuring great communication throughout the repair process.
Sears Home Services on 1776986805617
Sears Home Service Technician, Billy*, came out the same day I called in a claim to my home warranty company. Within 2 minutes of unscrewing a plate inside of my AC unit, he discovered a disconnected wire, left by a technician who had come out last week to fix the heating function of my unit. Billy was cordial and professional and waited for me to check that both my heating and cooling functions were working properly. He even replaced a screw that the previous technician had not replaced when they took off the plate covering the wires. The only complaint I have about the $75 home warranty deductible charge is that I had to pay this a second time to correct the problem caused by the first company--also sent by my home warranty company.
D M,
Customer service response - Thank you for your feedback, D Malloy! We're glad to hear Billy was cordial, professional, and thorough in resolving the issue with your AC unit. We apologize for the inconvenience with the home warranty deductible.
Sears Home Services on 1776904758853
Gina V,
Customer service response - Thank you for the amazing 5-star review, Gina! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1776703134609
Dana C,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1774915444757
Frank was our technician, he was courteous and solved my issues with our refrigerator.
victoria L,
Customer service response - Thank you for your positive feedback, Victoria! We're glad to hear Frank was courteous and able to solve the issues with your refrigerator.
Sears Home Services on 1772755981198
Carol G,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1771808140859
Frank did a stellar job on my refrigerator! Fixed it in no time! Very professional! Thanks so much!
Johnnita J,
Customer service response - Thank you for your positive feedback, Johnnita! We're glad to hear Frank was professional and efficient in fixing your refrigerator.
Sears Home Services on 1770943570587
Richard had a trainee with him today and the service was great got in and got it fixed Thank you sirs
paul N,
Customer service response - Thank you for your positive feedback, Paul! We're glad to hear Richard and his trainee provided great service and got everything fixed.
Sears Home Services on 1768960479180
Actually a good experience. Heating Unit, an electrical bare wire issue in the outside unit causing a fuze to blow on the inside unit. The technician showed up in the expected window, & he was very nice. A professional no doubt, quickly assessed the problem with our heating unit, made repairs in short order. We will monitor the systems integrity, but, it appears to be solved. Good feeling here!
Lee D,
Customer service response - Thank you for your positive feedback, Lee! We're glad to hear our technician was professional and efficient in resolving the issue with your heating unit.
Sears Home Services on 1768880270399
