1000 Rivergate Parkway Ste 5 Reviews

They said they would be here yesterday.

Billy was great! He came out early and replaced the capacitor on our air conditioner. Unfortunately, our house is still NOT cooling down. I have tried several times unsuccessfully to get in touch withhim and tell him that the problem is absolutely not fixed. When I tried the AI HELP, the first available appointment was July 17 and we cannot go that long without air-conditioning. I was grateful that Billy was able to come out today, but he did NOT solve the problem. Can you please send someone back out tomorrow to figure out why it is still not cooling after five hours‼️

Technician talked over me

We cannot get a live person to help us. We have been trying to get help for over a month.

I’m giving 1 star because the technician never showed up to check the unit. I took a day off from my busy schedule so that I could be home when the technician came but he never showed. The last technician that was sent out by sears came out and did nothing to fix the issue I was having. I guess they get paid to come out and stare at units and not fix them.

I purchased the LG washer and dryer front loaders from Lowe’s along with the 5 year warranty. Lowe’s delivery people hooked up the washer and dryer and did a quick wash and ran the dryer for about 5 minutes. And then left. I have ran 5 loads through the wash/dryer and on 2 different occasions I found water on the floor. I contacted Lowe’s to submit a repair request and they connected me with LG. I mentioned several times I believe it is the dryer from the steam option and I don’t believe the door is sealing and the gasket around the door is rippled like something had been pressed against it. I provided the customer service rep the information: model and serial numbers for the dryer. When the Sears Service person Salva came out his work order said washer but had the model and serial numbers of my dryer which I pointed out to him BUT because his work order said washer he HAD to look at the washer. I explained to him also that the water was coming from the door of my dryer and the water was in front of the appliances not behind. He told me that since his work order said washer he had to look at the washer. In the end he said nothing is wrong with my washer which I already knew. It’s the dryer door that is not sealing. He told me he could NOT look at the dryer because his work order said washer. I said the order order has the wrong model and serial numbers for my washer. Needless to say I still need to do laundry and the leak is NOT fixed. Had to call and make another service request and take another day off of work to wait to get this issue resolved for a brand new washer/dryer set. Salva was polite and looked at the washer but didn’t fix anything.

He decided that he will not go in my attic saying it was yo small which once you get up there u can walk I agree getting in it maybe not as big but I was willing to give. A ladder I have guest at my sis bnb and wanted to make sure they are taking care of so he tells me he will email sears and they will send some one else out to me and has not return yet this was at 9am still no ac what is the purpose to pay monthly fees of $700 a year but I’ve had two different people about my AC unit last year. A guy tried to say that it was a compressor called another guy on my own and they charged my compressor up and it lasted seven months so obviously there is a small leak but the other company tried to tell me that it was a $3000 job People make sure you do not get scammed and always get a second opinion