1000 Rivergate Parkway Ste 5 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Steve O
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on February 05, 2024
Steven W
Came in and did a great job and was very detailed on explaining what happen and what cause it to happen.
Customer service response - Thank you for taking the time to leave a review of Sears Appliance Repair. We greatly appreciate your positive feedback and we're glad that our technician provided a thorough explanation of the issue.
Sears Home Services on February 08, 2024
Terry F
Justin, was very thorough and explained everything to me in detail.
Kim M
Aliyah M
Everything was great and my service guy was so super nice and knowledgeable
Janice R
Excellent service!
Tom C
Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!
Sears Home Services on March 12, 2024
Karen V
Joycelyn W
Technician talked over me
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on January 09, 2025
Emily J
I got a notice on the same day as the scheduled appointment saying they were no longer able to come and I needed to reschedule. That’s zero notice, and I had taken off work to be there. Once rescheduled, the technician that came was rude from the beginning. My elderly mother was at the house to let him in (I couldn’t miss work again), and he told her that more than likely the issue was how she operated the dishwasher that’s causing the problem. Come to find out, the drawer was broken through no fault of ours. Don’t call Sears for appliance repair!
Customer service response - We apologize for the trouble you've faced, Emily. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on May 14, 2025
